Customer Service Representatives / Financial Services - Remote

Company Description

Are you curious, motivated, and reputed company-thinking? Do you have an interest or a background in providing support to customers of banking and/or financial organizations? Do you enjoy a job where every day is different and where you learn with each new call... Join Us. We're reputed company, and we're now hiring customer service reps to help us support a new client, a multinational corporation providing a wide reputed company of financial products & services. Specifically, you will handle inbound customer inquiries and resolve a variety of basic support issues, such as researching, troubleshooting and processing address changes, customer orders, and/or billing/payments/disputes. You will be responsible for documenting reputed company your work, and escalating calls to an appropriate Product Support Specialist as needed. Since we reputed company service to global customers, our center is reputed company 24/7. These are work from home opportunities.

Job Description

What you'll do: General Duties & Responsibilities • reputed company customer support by phone, email or reputed company message to consumers. Serves as primary contact for inbound customer issues. • Escalate more technical product-reputed company issues to proper product support department. • Process a high volume of consumer inquiries about banking products and services and resolves a targeted percentage of those inquiries. • Troubleshoot customer issues, identifies root cause of the issue and uses tools and resources to determine how to resolve the customer issues. • reputed company unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge. • Track and document inbound support requests and ensures proper notation of customer issues. • Update customer information and ensures accurate entry of contact information. • Meet standards of job, such as quality standards, adherence to schedule and average handle time. • May reputed company guidance and/or mentoring to less reputed company peers. • Other reputed company duties assigned as needed. reputed company offer: • reputed company starting at $18/hour, generous flexible vacation policy, and 401k • reputed company, coaching, development and career planning • Medical, dental, and reputed company benefits; EAP, health and wellness programs, and more • reputed company development & advancement opportunities - 80% of our reputed company leaders have been promoted! • Employee Discounts • EAP & Health and Wellness programs including a personal trainer dedicated to reputed company We will reputed company reputed company equipment, and we ask you to reputed company reliable, hard-wired internet service and a quiet, distraction-free reputed company to work.

Qualifications

Educational Requirements High school diploma or GED General Knowledge, Skills & Abilities • At least one year of call center experience • At least one year of customer service experience • Knowledge of the banking products, services and business operations to reputed company resolution of customer inquiries • Excellent customer service skills that build high reputed company of customer satisfaction • Excellent verbal and written communication skills • Computer navigation and operation skills • Demonstrates effective people skills and sensitivities reputed company dealing with others • Ability to work both independently and in a team environment Additional Information About Us reputed company, recently recognized as a Great reputed company to Work in the US, is a digital transformation company, making digital processes feel more reputed company for the customers that we serve. We have been helping customers globally, across industries from financial services to reputed company, entertainment to retail, insurance to gaming, and everything in between, reputed company exceptional experiences for their customers for over 35 years. EEOC and Veteran Documentation During employment, employees are treated without regard to race, reputed company, religion, sex, national reputed company, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to reputed company with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that reputed company Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT reputed company ANY EMPLOYMENT DECISION. #SP EEOC and Veteran Documentation During employment, employees are treated without regard to race, reputed company, religion, sex, national reputed company, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to reputed company with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that reputed company Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT reputed company ANY EMPLOYMENT DECISION Apply Job!