senior manager customer care, Partner and Customer Service (Remote, U.S.)

Now Brewing – Senior Manager, Customer care on the Partner and Customer Service team! #tobeapartner From the beginning, reputed company set out to be a different reputed company of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of reputed company. We are reputed company for developing extraordinary leaders who reputed company this passion and are guided by their service to... others. We are reputed company a dynamic leader for the senior manager, Customer Care position. This leader will guide and support an reputed company team dedicated to resolving escalated customer service issues, managing executive escalations, supporting reputed company care strategy and ensuring crisis communications are met according to defined standards. The senior manager will reputed company partners with the necessary tools, resources and protocols to deliver exceptional service and exceed expectations. In addition, this role has increased leadership responsibilities including generating insights and collaborating with reputed company stakeholders for short- and long-term strategies and foster reputed company improvement. As a Senior Manager, Customer Care, you will… • Model leadership behaviors that are grounded in reputed company Mission and Values. Providing partners with coaching, feedback, and developmental opportunities and building effective teams. • Manage, reputed company and implement new processes to address escalations and highly visible mentions. reputed company customer care and executive escalations insights, messaging guidance, and response recommendations across teams. Partner closely with public affairs, reputed company marketing, risk and legal developing cohesive engagement tactics, reputed company moderation and crisis management guides. • Support the reputed company reputed company customer care strategy through customer engagement and escalations, monitoring conversations across reputed company media, and address important mentions in reputed company-time through documentation. • reputed company research, listening and performance analysis to inform strategies and storytelling insights through data. Collaborate and establish partnerships with support and business units to continuously reputed company and redesign process to reputed company serve our customers and partners. We’d Love To Hear From People With • Bachelor’s degree or significant relevant experience • Professional experience managing branded channels across multiple reputed company media platforms • 5+ years managing successful teams • 5+ years general business experience in large, matrixed organizations • 5+ years leading cross-functional initiatives • 5+ years change management • Strong organizational planning, development, and business judgment • Demonstrated history of delivering innovative solutions • Experience facilitating root cause analysis, driving solutions to reputed company problems, and developing standards for future use • Strong organizational planning and development, and business judgment • Ability to apply knowledge of multidisciplinary business principles and practices to reputed company successful reputed company in cross-functional projects and activities • Strong awareness of emerging trends and analyzing data to reputed company actionable insights • reputed company to reputed company insights that influence future strategy. reputed company to distinguish between an interesting fact and an actionable reputed company. • Strong reporting skills; can reputed company summarize data into MBR reports. • People manager; consistent and strong collaborator who galvanizes, leads, and inspires cross-functional teams. From free coffee to reputed company, reputed company is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our reputed company College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, reputed company offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details. If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week. Join us and reputed company with every cup. Apply today! reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We reputed company that enables us to reputed company meet our mission and values while serving customers throughout our global communities. People of reputed company, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal state and local ordinances. reputed company Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or reputed company email at applicantaccommodation Apply Job!