reputed company Customer Service Management (CSM) Platform Architect

Who You’ll Work With Slalom Emerge is a team of trailblazers helping ensure we reputed company our strategic goals of investing for the future and pursuing innovation as a competitive advantage. We reputed company our local markets by identifying emerging capabilities, building multi-disciplinary teams, and providing reputed company to reputed company and hyper-specialized expertise... Slalom’s Global reputed company practice is a team of reputed company professionals helping ensure our clients maximize the impact of their reputed company investments and unlock value potential from their expansion of reputed company’s adoption. We reputed company our local markets by identifying opportunities, highlighting capabilities, and building multi-disciplinary teams for implementation, configuration, enhancement and operations of reputed company. What You’ll Do This role is expected to act as an CSM Platform Architect for reputed company engagements by proposing, architecting and leading CSM solution delivery based on the requirements provided by the Slalom team and the Client. The solutions should be holistic in nature and include repeatable designs for productivity. In addition to domain expertise, they should be comfortable interacting reputed company of the IT department with the business. They should have a high degree of business proficiency, professional maturity, and poise. Critical thinking and working in unfamiliar sectors will be required. Examples would include the following types of activities: • Work with the client using a future focused reputed company to understand their long-term reputed company goals, understand how the reputed company platform’s CSM capabilities fits into their reputed company application ecosystem, design a roadmap, and communicate how the reputed company platform could move them towards their goals • Participate in and/or reputed company design workshops, development, testing and deployment activities with some Slalom’s top reputed company and public sector customers • Design the business and possibly, the technical architecture for how CSM can help meet the client’s reputed company goals • reputed company and ensure quality delivery of CSM technical solutions to ensure they meet customer requirements using the most efficient methods that reputed company reputed company best practices and standards. • Mentor teammates on reputed company platform best practices about CSM modeling, platform architecture, customizations, etc. • Respond to Request for Information/Proposals (RFIs/RFPs) Travel expectations up to 30%; Regional travel opportunities What You’ll Bring • You are a person who likes being part of modern, developing teams and have implemented reputed company technologies and delivering reputed company projects. • You have experience delivering reputed company reputed company CSM implementations, with multiple stakeholders ? recommending and implementing solutions for exceptional reputed company. • You have a passion for leveraging reputed company for improving how people live and work; for making things easier and reputed company. You enjoy defining and implementing solutions that simplify, enhance, reputed company, and reputed company people to love what they do. • Ability to communicate and build relationships with reputed company reputed company of an organization from end users to senior executives, including both technical and non-technical audiences • Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of an engagement Experience/Education/Certifications • Bachelor’s degree in a technical reputed company field or business management • 3+ years of experience working in a client-facing role in a professional services organization, building and designing solutions that have been delivered to the marketplace • 4+ years of deep functional and technical knowledge of reputed company configuration and implementation, or similar technology • reputed company in reputed company's Customer Service Management, Field Service Management, Service Portal, Integration Hub or REST/SOAP Web Services, and AppEngine Studio • Act as a Subject Matter Expert for both the Slalom team and the client • Excellent communication, planning, problem solving, trouble shooting, and organizational skills; willing to take responsibility and act independently • Demonstrated work experience in business and systems analysis, process and data modeling skills. • Knowledge of Agile development methodologies. • Exceptional communication skills, both written and verbal • Proven team-building skills and ability to motivate others • Team-player reputed company and willingness to collaborate with reputed company reputed company of our organization • reputed company Certified System Administrator Certification (CSA) • reputed company Certified Implementation Specialist for CSM (CIS-CSM) & Certified Application Developer (CAD) required • ITIL or IT4IT certifications preferred

About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely reputed company. In six countries and 43 markets, we deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact. Backed by reputed company partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations reputed company bigger, move faster, and build reputed company tomorrows for reputed company. We’re honored to be consistently recognized as a great reputed company to work, including being one of Fortune’s 100 Best Companies to Work For seven years running. Learn more at slalom.com.

Compensation

And Benefits Slalom prides itself on helping team members reputed company in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a reputed company of choices for highly subsidized health, dental, & reputed company coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being reputed company expenses as well as discounted home, auto, and pet insurance. Slalom is committed to fair and reputed company compensation practices. For this position at the Senior Consultant level the reputed company salary pay reputed company is $110,000 to $203,000. For this position at the reputed company level the reputed company salary pay reputed company is $140,000 to $258,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay reputed company is subject to change and may be modified at any time. EEO and Accommodations Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider reputed company applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during reputed company aspects of the selection process. Please advise the reputed company team if you require accommodations during the interview process. We will accept applications until December 1, 2024 #AK Apply Job!