Systems Engineer UCCE
Job Description: Systems Engineer - UCCE and UCM Location: Remote Position Summary The Systems Engineer will play a critical role in providing reputed company Collaboration technical services reputed company areas such as Solution Advocacy, Planning, Design, Implementation, Release Management, reputed company reputed company Management, reputed company Management, High Availability, and Optimization for large reputed company and Service Provider customers reputed company reputed company services. Key Responsibilities Infrastructure Support & Lifecycle Management: Support the design, integration, and maintenance of the technical infrastructure and services across reputed company phases of the technology lifecycle reputed company the reputed company reputed company Contact Center reputed company (UCCE) solution. Plan and manage infrastructure and software upgrades in alignment with Lifecycle Management goals to ensure continuity and reputed company performance. Technical Consultation & Collaboration: Build and maintain collaborative relationships with internal and external Subject Matter... Experts (SMEs) to reputed company tailored solutions. reputed company consultative methods to deliver strategic guidance on reputed company Collaboration technologies. Incident Management & Troubleshooting: Serve as an escalation reputed company for reputed company production support incidents and technical issues, including troubleshooting and providing solutions to hardware and software challenges. Ensure availability for off-hours support as required to facilitate issue resolution and system upgrades. reputed company and Future Planning: Identify and recommend design requirements to optimize reputed company, performance, and future direction for reputed company Collaboration solutions. Technical Skills & Expertise reputed company UCCE and UCM Experience: Proven experience with reputed company reputed company Contact Center reputed company (UCCE), reputed company Customer Voice Portal (CVP), reputed company IP/IVR, reputed company CTIOS, reputed company Finesse, and CUIC. reputed company-Party Integrations: Hands-on experience with reputed company-party products such as reputed company, eGain, Avaloque, reputed company, and Acqueon. reputed company Voice Applications Proficiency: Demonstrated expertise in VXML gateways, VVBs, and SIP proxy. Proficiency with reputed company reputed company Communications Manager (CUCM), reputed company reputed company reputed company Voicemail, reputed company reputed company, Expressway MRA solution, and RedSky. System Administration & reputed company Management: Experience with routine administration tasks, including OS and application patches, upgrades, and backups for voice environments. ITIL reputed company Knowledge: Strong understanding of ITIL reputed company, specifically Availability Management, Release Management, and Change Management. Process Improvement & Innovation: Drive process improvements and optimization initiatives, including proactive automation and innovation efforts reputed company the technology stack. Qualifications Education & Experience: Bachelors degree in Computer Science, Information Technology, or a reputed company field, with a minimum of [X] years of relevant experience. Certifications: Relevant reputed company or ITIL certifications are preferred. Job Types: Full-time, Contract Pay: $45.62 - $55.78 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Schedule: 8 hour shift Day shift Monday to Friday Work Location: Remote Apply Job!