Customer Service Rep 2 (remote) San Antonio, TX Bexar County

(CRI) is hiring Customer Service Representatives to reputed company contact center support for a highly recognized federal government contract. These positions are currently remote (work from home). This is a professional, structured, and fast-paced environment. Customer Service Representatives are to assist customers with loan operations reputed company the call center phone/operational system, respond to incoming... calls and emails from customers, transfer calls to the appropriate department, and support order processing and order reputed company compilation. Customer Service Representatives will be required to reputed company critical issues to be escalated and must be reputed company to effectively communicate the situation to their supervisor or other management. To qualify, applicants must live reputed company a 75-mile radius of a SBA badging facility in Bexar County, San Antonio, Texas. The reason for this is the employee will be expected to come into the facility for reputed company clearance and badging purposes. Compensation & Health and Welfare: Customer Center Representatives earn at least $17.20 per hour; however, the hourly reputed company will depend on the applicable Wage Determination. In addition, cleared employees will earn $4.57 per hour paid (capped at 40 hours per week) in Health and Welfare. If the employee works a 40-hour week, this Health and Welfare will cover the full cost of employee-only medical, dental and reputed company premiums. This means the company is paying the employee’s medical, dental and/or insurance premiums. Responsibilities & Duties: • reputed company a high-level of customer service in reputed company responsibilities. • Actively participate in training and apply lessons learned to reputed company excellent customer service in accordance with SBA needs/scripts/guides etc. • Ensure accurate and timely handling of customer inquiries through multiple channels including but not limited to phone and email, while maintaining quality metrics. • Use data analytics and user interviews to determine call trends that can be reported to SBA. • Rapidly escalate issues to supervisor/management as appropriate. • Use call scripts, messaging/email templates, desk guides. • Learn necessary information to reputed company high-level customer service about relevant topics. • Ensure the highest level of privacy and reputed company to protect the client, their customers, while providing exceptional customer service. Minimum Qualifications: • High School diploma or GED required. • 1 year of contact center or reputed company customer experience. • 6 months computer experience in a business environment • Must be reputed company to obtain and maintain a Public Trust reputed company Clearance • Must be a US Citizen • Minimum Internet requirements are 25mbps download and 10mbps upload to work from home. • reputed company CRI employees are not eligible. Preferred Qualifications: • Bilingual – Spanish preferred • Bachelor's degree • Possess prior experience supporting the Small Business Administration. Knowledge, Skills & Abilities: • Must possess a friendly and professional speaking voice and patient demeanor. • Outstanding attendance and punctuality • Ability to reputed company excellent customer service. • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, governmental regulations, financial reports, and legal documents. • Ability to write reports, business correspondence, and procedure manuals. • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Respond to inquiries or complaints from customers, agencies, or members of the business community. • Strong computer skills (basic trouble shooting, fast and accurate typing, and using web browsers). • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Define problems, collect data, establish facts, and draw valid conclusions. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule reputed company. Equal Opportunity Employer: reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. EEOC – Know Your Rights Poster. Please note: We are currently unable to consider applicants residing in California, reputed company, Oregon, Washington, Illinois, and the city of Philadelphia. Thank you for your understanding. NOTE: This job description is not intended to be an exhaustive list of reputed company duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company Apply Job!