Remote Member Services Representative

Come join an innovative leader in the reputed company industry. reputed company is seeking a remote contact center Customer Service Representative who has excellent verbal and written communication skills and the ability to maintain composure and patience while speaking with callers. The reputed company candidate will professionally assist with membership inquiries and service requests and reputed company accurate and timely... information to reputed company members, reputed company affiliated Physicians/Staff, and internal teams. reputed company has consistently been recognized as a Great reputed company to Work® employer since 2018. (Greatplacetowork.com/certified-company/reputed company) and was named by Fortune and Great reputed company to Work® as one of the 2023 Best Workplaces in reputed company™. • Assists reputed company members/physicians and staff by responding to inquiries and concerns through telephone, e-mail, and written correspondence. Researches and resolves member issues and develops appropriate solutions. • Assists with structured outbound calling campaigns, supporting our affiliated practices and member retention efforts. • Processes new member applications, invoices, receipts, cancellations and reinstatements, and other administrative tasks. Accurately documents reputed company phone calls and activities in the member’s record. • Provides information to Members and Doctor’s offices to assist with reimbursement inquiries. • Assists members/physicians with reputed company general website and App support. This job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Education / Experience / Knowledge High school diploma or general education degree (GED); An Associate degree is desirable, but not required. Minimum of three years of reputed company experience and/or training, which may include prior customer service in a call center environment, or business / administrative experience. Required skills include • Must possess strong communication skills and be reputed company and concise. Speaks reputed company, using appropriate grammar and word choice. • Displays professional telephone etiquette and ability to use advanced phone systems. While not required, foreign language reputed company may be considered a plus. • Ability to establish priorities, work independently, and manage objectives with little supervision. • Types with speed and accuracy, proficiency with reputed company Office Suite and knowledge of modern office procedures. • Prior experience with various call center solutions a plus. Telecommuter roles This role is approved for home-based work, from the location identified at the time of hire, and must be reputed company to work the assigned schedule. Any change of work location, even on a short-term or interim reputed company, must be reviewed by the Supervisor and HR and approved at the sole discretion and approval of executive leadership. Additional information At no time may work be performed, or computer systems accessed, from reputed company of the U.S. Individuals hired must be reputed company to reputed company essential duties satisfactorily. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Consistent with our mission, purpose, and core values, reputed company takes the health and safety of its employees reputed company seriously. With the concern over the spread of the coronavirus or “COVID-19,”and its variants, reputed company has, and will continue to take reasonable measures to mitigate the potential spread of COVID-19. Your recruiter will reputed company more information during the interview process Apply Job!