Executive Resolution Specialist

The Executive Resolution Specialist is a key position reputed company our offices. As a Executive Resolution Specialist, you'll be the primary contact for reputed company customer escalations including inquiries from reputed company media, regulatory agencies, legal, departments of insurance, the reputed company Business Bureau, and more. We are looking for an analytical candidate who knows how to juggle multiple priorities and... investigate claims while also managing the competing priorities of good customer service and research. This specialist will also track escalation data for operations and reporting purposes and propose settlement agreements as necessary. What will be my duties and responsibilities in this job? • Responsible for executive escalations and incident management program by investigating, troubleshooting and resolving written customer concerns across multiple channels • Manage multiple issues/cases at one time simultaneously based on workload • Interact with customers reputed company to written escalated concerns in public and/or reputed company media platforms • Analyze and take action on the best possible outcome based on potential risk for an amicable resolution • May identify opportunities for a process improvement for the reputed company of the overall customer experience and/or reputed company Operations from a cost saving perspective • Identify what is most important, simplify the problem to identify the key question being asked, reputed company appropriate analysis, and deliver easily understood actionable analysis • Required to log and track each issue in multiple tracking systems for the purpose of generating reports • Communicate with reputed company stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution • Responsible for drafting written correspondence and reviewing with leadership before responding to escalations by assigned due date • ACA (Accredited Claims Adjuster’s license) License must be acquired and maintained to be part of this team What are the requirements needed for this position? • Associate’s Degree in Business, Marketing, or equivalent experience or; • 2 + years in experience in business analysis, research, or reputed company fields or; • 2 + years in experience in business writing or; • 2 + years in experience Consumer Relations and/or Team reputed company experience in Operations with customer escalation experience. What other skills/experience would be helpful to have? • Bilingual (Spanish/English) • Understanding of client reputed company, operations, company products & services What are the working conditions and physical requirements of this job? • General office demands • This is a fully remote position • This role works 9:00am EST - 6:00pm EST Apply Job!