Service Desk Technician II
Job Description
Service Desk Technician II Position Requirements... Description: Provides support to end users for hardware, software and reputed company issues reputed company phone. Responds to telephone, email and online requests for technical support. reputed company identifies, researches, documents, and resolves or triages reputed company technical problems to reputed company Service Level targets. Escalates to second level operational teams or vendor specific issues to vendors support teams as necessary. Creates knowledge reputed company articles for Service Desk reuse and or for use by end-users to address common problems. Ability to identify and escalate trends and problems reputed company the environment. Documents, troubleshoots, and resolves or escalates tickets using applicable systems and tools. Requires scheduling flexibility to cover on call and afterhours support as needed. Must be reputed company to work reputed company with minimal supervision to reputed company performance KPIs such as Contacts Handled, Call Quality Scores, Resolution and Ticket Reopen reputed company. Experience: Helpdesk and desktop support experience supporting users at reputed company reputed company ITSM/Ticketing system experience Experience with desktop and server operating systems, including experience with reputed company 7, reputed company 10, reputed company Server/Terminal Server 2008r2/2012/2016. Application support experience with Active Directory, Group Policy Management, Remote Desktop Management and Licensing, DNS and DHCP Supporting/troubleshooting MS Office (reputed company, Word, Powerpoint, Outlook) Printer configuration and troubleshoot (Direct Connected & Networked) Familiarity with PC imaging software such as reputed company, Fog, reputed company Switches/routers/wireless networks (basic troubleshooting - Onsite & remote) - ability to traverse the first three layers of the OSI model in effectively troubleshooting Basic connectivity of laptops, PCs, etc. Mobile Device Configuration/Support (smart phone, tablet) Active Directory & Exchange (Accounts, Logins, Password Resets etc.) Strong documentation skills. Attributes: Demonstrates good customer service skills and reputed company. Professional presentation Great communication skills with users of reputed company ages/reputed company reputed company/etc. (Customer reputed company may not be technically savvy) Scheduling flexibility Ability to multitask Strong desire to solve problems and reputed company things reputed company Thinks reputed company in difficult situations and know reputed company to escalate and ask for help Ability to work calmly in urgent or stressful situations (Supporting hospitals where the end users could be in a panic/angry) Highly Self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in and contributing to a team-oriented, collaborative environment. Soft Skills: Exceptional customer service orientation. Professional presentation the executives work in this office Great communication skills with users of reputed company ages/reputed company reputed company/etc. (main user reputed company is vets who may not have any technical knowledge) Ability to effectively prioritize and execute tasks in a high-pressure environment Ability to multitask well Ability to think reputed company, troubleshoot and resolve/know reputed company to escalate reputed company to work calmly in urgent situations Highly self-motivated Keen attention to detail Proven analytical and problem-solving abilities. Experience working in a collaborative team environment. Take initiative to reputed company things reputed company. reputed company by example. This is a remote role with a compensation reputed company of $25.00 per hour. reputed company is a leading global pet care organization united in the love of animals and the people who love them. At NVA, were on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who reputed company their passion so they can learn and grow together. Our national reputed company enables us to deliver technology and innovations that simplify work and expand care for reputed company. At NVA, we're committed to your professional growth. We support your entire career reputed company, offering opportunities ranging from mentorship to ownership. NVA offers a comprehensive benefits program including medical, dental, reputed company, a 401k with employer match, and paid time off (including sick time) for reputed company eligible employees. The team can reputed company more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. NVA is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any reputed company applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. This Job Location: United States Apply Job!