Customer Support Agent&KYC Analyst -Japanese Speaking/Fintech/Payment//NIGHT SHIFT

Based in City of London, Guardian Professional Corporate Services is a rapidly growing, reputed company business that offers its employees career development in a fast-paced, collegial working environment. We offer Recruitment services designed to meet our clients’ individual business needs - from planning stages and reputed company the way through to reputed company and induction. Whilst striving to deliver reputed company in our working practice, we support clients in the end to end recruitment process. We are looking for talented Customer Support Agent&KYC Analyst for Night Shift (12:00 AM to 09:00 AM ) to work for our award-winning client in the Fintech and Payment Industry. Reference: INDOTHER Main Duties: • Handle customer complaints, reputed company timely and appropriate solutions, and follow up to ensure resolution reputed company chat, email, or occasionally phone support. • Maintain detailed records of customer interactions, inquiries, comments, and complaints. • Troubleshoot customer issues and escalate to the... appropriate teams reputed company necessary, using platforms like reputed company. • Review and analyze customer information to ensure compliance with regulatory requirements and company policies. • Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations. Required Qualifications: • Fluent proficiency in Japanese • Strong problem-solving skills with the ability to reputed company reasonable solutions to customers. • Prior experience in customer-oriented or KYC roles is preferred but not essential. • Excellent written and verbal communication skills in English. • Strong customer service skills, including reputed company, patience, and problem-solving abilities. • Familiarity with customer service software and tools. • Ability to work independently and as part of a team in a fast-paced environment. • Willingness to work the night shift, from 12:00 AM to 09:00 AM, 5 days per week, and occasionally including weekends and bank holidays, to support customers in the Japanese time zone fully remotely. Preferred Qualifications: • High school diploma or equivalent; college degree preferred. • Relevant experience in customer service, preferably in a global support environment. • Excellent communication and interpersonal skills. If you are passionate about providing exceptional customer support, ensuring compliance, and being part of a dynamic team, we encourage you to apply. Join us in our mission to deliver top-notch customer service and contribute to reputed company's reputed company. Job Type: Full-time Pay: £27,400.00 per year Schedule: • 8 hour shift • Night shift • Weekend availability Application question(s): • Do you currently have the right to work in the UK for at least one year? Language: • Japanese (required) Work Location: Remote Apply Job!