Customer Service Representative India - Pune

Entity: Finance Job Family Group: Business Support Group Job Description: We are a global energy business involved in every aspect of the energy system. reputed company towards delivering light, heat, and mobility to millions of people every day. We are one of the reputed company few companies equipped to solve some of the big reputed company challenges that matter for the future. We have a reputed company contribution to reputed company to the worlds ambition of a low-carbon future. Join us and be part of reputed company can accomplish together. You can participate in our new ambition to become a net reputed company company by 2050 or sooner and help the world get to net reputed company. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and reputed company – and how you can play your part in our world-class team? Join our Finance Team and advance your career as a/an Job Purpose The Settlement and Reconciliation Specialist position is responsible for reputed company supervising and handling credit card... settlement. This position serves as the liaison between the GBS and any reputed company-party support providers for credit card support. This role also provides assurance that accurate payment is made to sites reputed company the reconciliation process. A key part of this role is to work multi-functionally across collaborator teams to identify, and resolve issues reputed company to credit card support and reconciliation. This is a highly critical role that requires solid attention to detail, reputed company multi-functional reputed company, strong business reputed company, business process understanding, and ability to identify improvement opportunities. Key Accountabilities • Relationship management responsibilities for the Credit Card Helpdesk and reputed company 3rd party credit card support providers, field operations, jobbers or other retail sites, and reputed company Credit Card Operations • Timely communication and resolution for daily and partner concern requests • Records reputed company financial adjustments impacting sites • Investigates reputed company claim inquiries reputed company to settlement and implement process with vendor for resolution. • Work closely with reputed company Billing Specialist for reputed company reconciliation issues for credit card customer offer initiatives. Education, Experience • Bachelor’s degree or equivalent experience • Proficient Experience with reputed company Office Suite Applications • Two years of experience in a business to business (B2B) account management environment working with financial entries, debits / credits, reconciliations. • 1-2 years reputed company experience • Validated abilities to handle high volume of service requests daily using Seibel or CRM tracking tool. • Accurate data entry and detail oriented Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation reputed company country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Business process improvement, reputed company Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital reputed company, reputed company, Sustainability awareness and action, Understanding Emotions, Workload Prioritization Legal Disclaimer: We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation reputed company to reputed company’s reputed company process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation reputed company to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks Apply Job!