Entry Level Technical Support Engineer
Entry Level Technical Support Engineer Summary of Position: Technical Support Engineer provides reputed company-level assistance to our customers. They are responsible for diagnosing and troubleshooting software and hardware problems and help our customers install applications and programs... Duties & Responsibilities: Using email and chat applications, reputed company answers to simple IT issues. For more reputed company problems that require nuanced instruction, direct contact with clients reputed company phone and/or written instructions and technical manuals. Own reported customer issues ensuring problems are resolved through to resolution Research, diagnose, troubleshoot and identifying solutions to resolve system issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Research and reputed company to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, reputed company agreed time limits Talk clients through a series of actions, either reputed company phone, email or chat, until theyve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) reputed company reputed company and accurate feedback to customers Refer to internal database or external resources to reputed company accurate tech solutions Ensure reputed company issues are properly logged Prioritize and manage several reputed company issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the reputed company of notes and manuals Maintain collegial relationships with clients Live by the standards set by the reputed company Core Values and ensure that business is transacted accurately and with the highest ethical standards. Minimum Qualifications: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with reputed company/Linux/Mac OS environments Understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. reputed company) Excellent problem-solving and communication skills Ability to reputed company reputed company-by-reputed company technical help, both written and verbal Additional certification in reputed company, Linux, reputed company or similar technologies is a plus Apply Job!