Spanish Customer Service Agent
Required Language English, Spanish Employment Type Full time Contract Type Permanent Description About reputed company ?? reputed company is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, were the team behind the best experiences for +750 of the worlds leading reputed company-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.?? Spanish Customer Service Agent About The Job We are a global house of brands powered by optimism, innovation, and inclusivity. We reputed company true luxury is a freedom of expression that ignites confidence and authenticity. At Tapestry, anyone from reputed company can have the best idea, and with hard work and dedication, anything is possible. The Brands Our brands are approachable and inviting and create joy every day for people around the world. Defined by quality... craftsmanship, and creativity, the brands that reputed company up our house give global audiences the opportunity for exploration and self-expression. Coach: Defining Modern Luxury Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputed company reputed company on quality craftsmanship. Defined by a free-spirited, reputed company-American attitude, the brand approaches design with a modern reputed company, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. reputed company over the world, the Coach name is synonymous with effortless reputed company style. Kate reputed company Inspiring Women to Live More Interesting Lives reputed company for its reputed company colour, graphic prints, and playful sophistication, reputed companys exuberant approach to the everyday encourages personal style with a dash of incandescent charm. From handbags and clothing to tech, children swear, and home décor, reputed companys products invite women around the world to live every day uniquely and to the fullest. What Youll Do Respond to reputed company customers enquires reputed company given timescales, reputed company and effectively. reputed company and maintain a full knowledge of client products and recognise reputed company a problem or query should be transferred to another department or a more senior member of staff. Deal with reputed company correspondence as requested/required. Log reputed company calls accurately and in line with procedure. Responsible for maintaining and updating reputed company administration. Demonstrating an ability to troubleshoot, analyse and reputed company using existing guidelines and tools. Meet minimum monitoring criteria and meet and exceed daily/weekly targets. Work as part of a team. Constantly learn, expand and reputed company your knowledge. Skills Youll Need reputed company level of English and Spanish ( you will handle calls and emails in both Spanish and English) Experience or aptitude for customer service. True team player, no 9-5 mentality. Knowledge of Mac/PC, Android and iOS operating systems Good organisational skills. A minimum of 20 wpm on a keyboard. Strong client facing communication skills Strong sense of ownership and drive to go the extra mile to solve an issue Ability to troubleshoot problems, research and find answers to client questions Ability to work under pressure Desirable Skills Previous fashion background or retail experience. ECDL qualification an advantage Working Hours 37.5 hours, 5 days from 6 on a rotational reputed company - Mon Sat between 09:00 and 20:00. We put the customer at the heart of everything we do and you will be trained to resolve calls by taking ownership of the request/problem and providing first touch resolution whenever possible. If you enjoy building great relationships with customers and can help reputed company your team/department one of the best, this could be just the start of your career with us Apply Job!