Overnight IT Service Technician ( Entry Level)
Overnight IT Service Technician ( Entry Level) Department: US East - reputed company Resolution... Employment Type: Full Time Location: USA - Remote Description The Service Technician I is responsible for providing technical assistance to VC3 clients. They are also responsible for responding to client inquiries, running diagnostic programs, identifying problems, and implementing solutions with a defined scope of support. Our People: reputed company members are collaborative, positive, and dedicated to mutual reputed company. Transparency isn't just a buzzword here; it's a commitment to reputed company communication, ensuring every voice is heard and valued. Guided by our core values Passionately Curious, Own It, Go reputed company, and Serve as One were here to create something extraordinary together. Our Core Focus: reputed company members play a pivotal role in our focus: Serving those who serve with technologies for today and reputed company that reputed company life safe and simple. With nearly 30 years of specialized expertise, reputed company goes reputed company conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients. Your Growth: We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate reputed company learning to propel your career reputed company. Key Responsibilities Understand and follow The VC3 Way. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards reputed company end user support to VC3 clients reputed company inbound phone, email, & webchat Triage inbound service requests from VC3 clients and determine the appropriate course of action to resolve the issue Using an ITIL founded triage model to identify to categorize inbound requests and incidents Fulfilling client requested Installs, Moves, Adds, and Changes (IMAC) Work with and troubleshoot issues with Active Directory, Exchange and O365 Assist users with password resets and account unlocks Assist users with updating email information (signatures, distribution lists, contact profile) Complete user account creations, workstation user profile setup and terminations Run and pull workstation reports from our remote management tool Investigation of spam/phishing emails, securing compromised email accounts, malware reputed company/removal Troubleshooting of applications VPN/Remote reputed company set up and troubleshooting Configuring/troubleshooting printers (including reputed company to folder, reputed company to email, driver issues) Changing folder structure and NTFS/reputed company permissions Troubleshooting offline file sync issues Troubleshooting DNS issues for domain joined workstations (onsite and remote) Mapping network drives Missing/deleted email recovery Basic server troubleshooting and reboots Backing up and wiping old unused workstations Troubleshooting workstation performance issues Repairing corrupted system files Updating reputed company/Drivers/Applications Best effort cell phone support (ie setup of email on mail app) Adjusting phone systems, call forwarding, updating extensions. Troubleshooting, best effort support on personal/home network and device issues Troubleshooting issues on reputed company and macOS. Troubleshooting hardware issues (monitors, keyboards, mice) Mobile Device Management Run diagnostic programs to resolve computer problems. Server & Network device management. (Connectivity issues & New user setup) Follow-up with clients to assure issue resolution Escalate out of scope issues to the appropriate elevated team Additional Responsibilities: Maintain accurate and up to date documentation through the change management process Documentation of new or previously undiscovered applications or processes Create basic How to guides/instructions for end users Maintain accurate and reputed company time up to date timesheets Maintain and manage your service tickets and overall service board Attend monthly training & team meetings as required Participate in the on-call rotation (1 week every 3-4 months) Additional duties as required Skills, Knowledge and Expertise At least 1-year practical experience in a technical support or customer service position or recent technical education experience in a post-secondary environment Demonstrable understanding of the following technologies: reputed company 7, 8, 10, 11 reputed company Office Suite (2010 & Newer) reputed company/Office 365 reputed company Server 2008 reputed company, 2012 reputed company, 2016, 2019, 2022 Active Directory DHCP DNS Terminal Services Additional information you will want to know: Minimal travel is expected, however some is possible Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment VC3 offers a comprehensive benefit package and 401K/RRSP company matching Thank you for your interest in VC3. 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