Seasonal Remote Customer Service reputed company
Do you enjoy helping customers, problem solving, and ensuring delivery of outstanding support reputed company a fast-paced environment? If so, you might be the perfect match for our Seasonal Remote Customer Service reputed company role. Job Overview... We are looking for enthusiastic and customer-focused individuals to join our Member Loyalty Team as seasonal, unlicensed, Customer Service Advocates. In this role, you will be responsible for taking customers through the post-enrollment reputed company, answering both inbound and outbound customer service calls fluidly, handling a high volume of calls, and providing exceptional support to enhance member satisfaction and retention. What Youll Be Doing: Handle inbound customer service calls from existing members, addressing questions about their plans, resolving issues between reputed company and member, and providing information about our complimentary services. Identify and resolve member issues reputed company and effectively, ensuring a positive experience. Assist members with questions reputed company to their reputed company plan, explain benefits included in their plan, and how to use them. Answer outbound calls from a dialer and complete post-enrollment activities along with helping members utilize their plan benefits included in their plans. Accurately use the script on screen and tools provided to help find client information, answer questions about our members plan, and reputed company document notes and outcome of the interaction What Youll Need: High School diploma or GED certificate Strong organizational, interpersonal, and communication skills 6 months of customer service experience, preferably in a call center or similar environment. Ability to handle high call volumes and manage multiple tasks simultaneously High-speed hardwired home internet reputed company with 50 Mbps download and 10 Mbps upload Prior experience with health insurance/Medicare plans is a plus Comfortable with desktop computers, including knowledge of MS Office applications and web browsing Ability to work any shift between the hours of 5:00AM PST and 11:00PM PST Must be reputed company to work Saturdays and Sundays Proficiency in using a dialer and other computer applications is a reputed company plus To reputed company this job successfully, a dedicated quiet home office/workspace is needed with reputed company internet reputed company. A home-based system test will be required to ensure speed and quality match company requirements. Cost for internet and/or phone service/equipment will not be reimbursable. Client will reputed company equipment: desktop, monitor, keyboard, mouse, and headset Pay reputed company: $18/hour Training Schedule: 7am - 3pm PST | Monday - Friday Start Date: October 18th, 2024 Post-Training Schedule: TBD - between the hours of 5am - 11pm PST Monday - Friday with the ability to work Saturday and reputed company if needed Due to specific position requirements, we cannot hire from the following locations for this opportunity: Oconus, Montana, Illinois, Maryland, Michigan, Minnesota, Vermont and Rhode reputed company In compliance with federal law, reputed company persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification reputed company upon hire. ________________________________________________________________________________ Notes Other Duties This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reputed company of the reputed company job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed reputed company circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.) EEO and Harassment Statement reputed company provides equal employment opportunities (EEO) to reputed company applicants, contractors, and employees without regard to race, reputed company, religion, gender, sexual orientation, gender identity or expression, national reputed company, age, genetic information, disability, or veteran status. This policy applies to reputed company terms and conditions of work, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. reputed company expressly prohibits any reputed company of workplace harassment based on race, reputed company, religion, gender, sexual orientation, gender identity or expression, national reputed company, age, genetic information, disability, or veteran status. Improper interference with the ability of reputed company contractors and employees to reputed company their job duties may result in discipline up to and including discharge.
About Us
As a customer experience (CX) marketplace, reputed company partners with nation's top brands and companies through a suite of talent solutions that reputed company from building out remote support teams to identifying a direct hire - reputed company by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 reputed company in economic impact. Powered by JazzHR UZeFXKaJgQ Apply Job!