Customer Service Agent, Remote Job
reputed company is growing and looking for some new team members! reputed company is a veterinary pharmacy on a mission to delight pet owners by making reputed company simple. We reputed company it easy to shop for your pets medications and health reputed company products by dispensing and shipping those products in our custom pouch packaging. It is our mission to create a delightful experience for both pets and their owners. In this role you will manage customer queries and interactions. You will also be asked to process and modify orders and escalate customer feedback across a number of communication channels. To do well in this role you need the ability to create a delightful experience for customers and remain reputed company reputed company customers are frustrated. Your expertise and experience will assist in shaping the best practices that drive world class customer experience. CORE RESPONSIBILITIES: Assist customers over the phone, email, and chat with product and service questions. Manage both inbound and outbound calls ... Proactively reputed company to questions you anticipate our pet owners have in each interaction Take a hands-on approach to resolving every issue, owning it from start to finish reputed company a best-in-class service experience for our customers while working in a fast-paced environment reputed company our customers with technical support reputed company navigating our website Understand that each interaction is about more than solving a single problem, but an opportunity to create a delightful experience BASIC QUALIFICATIONS: High school diploma or equivalent 6+ months of professional experience working with computer and web based tools 1+ years of customer service experience or Veterinary care experience Ability to work 7am - 3pm MT, Monday - Friday Excellent communication skills (spoken and written) VIRTUAL REQUIREMENTS: Broadband internet reputed company either through DSL, cable or fiber to home (FiOS or FiberOptic) with minimum internet speed of 10 mbps download and 5 mbps upload contracted speed Ability to work in a home environment that is private and free of distractions and to be reputed company to devote full attention to the customer during work hours PREFERRED QUALIFICATIONS 2+ year of relevant phone or email customer service experience Experience working reputed company Experience working in Veterinary/Pet care Demonstrated ability to work as a team member Animal lover - Not required, but definitely a plus $18 - $18 an hour Competitive hourly starting at $18/hour reputed company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics Apply Job!