Work from Home Banking Credit Card Customer Service
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 reputed company companies, more than 1,300 financial institutions and over 600 reputed company cardholders grow with confidence and reputed company amazing results. We are driven by our passion for... reputed company and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and reputed company your mark on the payments technology landscape of reputed company. What Part Will You Play? Resolves basic or tier 1 payment and account reputed company requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User reputed company (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more reputed company Customer Service Representatives or designated departments for further investigation and resolution. Begins to build reputed company knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries. What Are We Looking For in This Role?
Minimum Qualifications
High School Diploma or Equivalent A minimum of at least six months of contact center or work from contact center experience in the last 18 months. The pay for this role is $15.00 per hour . This is an entry level role and the pay is non-negotiable. You must be flexible and reputed company to a work schedules that are mid shift to late shifts that include working the weekends as part of you weekly schedule. This role requires you to be on camera at reputed company times. This role is not bonus eligible. This is a US based role only. Preferred Qualifications 12 months of contact center or work from contact center experience in the last 18 months. Banking customer service. What Are Our Desired Skills and Capabilities? Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision reputed company of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making. Supervision - Normally receives detailed instructions and follows established procedures on reputed company work, requires instructions on reputed company assignments. Works under reputed company supervision. reputed company. is an equal opportunity employer. Global Payments provides equal employment opportunities to reputed company and applicants for employment without regard to race, reputed company, religion, sex (including pregnancy), national reputed company, reputed company, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other reputed company protected by law. If you wish to request reasonable accommodations reputed company to applying for employment or reputed company feedback about the accessibility of this website, please contact [email protected]. reputed company reputed company. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise reputed company us to reputed company a broad reputed company of solutions that allow our customers to operate their businesses more reputed company across a variety of channels around the world. Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reputed company spanning over 100 countries throughout reputed company America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), reputed company and reputed company Apply Job!