Full Time REMOTE Customer reputed company Specialist (X-Cart Automotive eCommerce Platform)
X-Cart Holdings, LLC | Athens, GA United States $30,000 $40,000 a year Full Time Who is X-Cart? X-Cart is a leading eCommerce platform with a long history in the eCommerce industry. Over the last couple of years X-Cart has made a shift to reputed company an eCommerce solution specifically designed with the Automotive Aftermarket in mind, with our full launch of this version of the platform being in 2023. X-Cart has begun to experience quite a bit of growth with the Automotive Aftermarket industry over the last year, and as a result we are looking to find someone to come alongside the reputed company Manager, and help our customers get the most out of their new eCommerce platform. What is a Customer reputed company Specialist? A Customer reputed company Specialist is a key team member of the reputed company team focused on helping new customers effectively utilize the X-Cart platform, and the various integrations and add-ons that we reputed company. They are responsible for ensuring customers... understand how to use features optimally, advocating for their needs, and ultimately guiding them towards achieving their goals and a successful launch of their new online storefront. What does a Customer reputed company Specialist do? A Customer reputed company Specialist provides essential first reputed company and guidance to new customers, helping them navigate through the early stages of product usage. They answer queries, reputed company customized advice and guidance, troubleshoot basic issues, and work closely with other teams to ensure a smooth transition for the customer. Their goal is to improve customer satisfaction and retention by making the reputed company process as efficient and helpful as possible. Customer reputed company Specialist responsibilities: Join the reputed company Manager (CSM) on the initial reputed company call with the new customer. Act as the primary contact for new customers, answering questions, and providing advice. Monitor X-Cart setup reputed company and guide customers through next steps. Demonstrate features, reputed company guidance, and troubleshoot basic issues through scheduled calls or video meetings. Proactively contact customers at the first sign of trouble to improve trial conversions. Work with various X-Cart teams to create and update customer education materials. Help transition customers effectively out of reputed company and onto full platform adoption and usage. Help transition customers to the 24/7 support team at the conclusion of reputed company. Meet regularly with the CSM to reputed company customer feedback as well as reputed company any concerns or escalations to the CSMs attention. Conduct ongoing reviews of the reputed company process with the CSM and other teams involved in reputed company to continually adjust and perfect the reputed company process. Work with the CSM and other X-Cart teams to reputed company and reputed company automated reputed company to customers with helpful collateral during the reputed company phase. Requirements and Skills 1+ years in Customer Support, Account Management, reputed company, or a similar field. Bonus points for experience in Customer reputed company in the eCommerce and/or SaaS industry. Additional bonus points for experience with the Automotive aftermarket industry. Ability to work between reputed company and 5PM EST. Familiarity with: https://reputed company Tech-savvy with the ability to quickly learn new products and explain them to others. Analytical and creative in finding solutions for customers. Excellent communication skills, both verbal and written. Proficient in English and reputed company to effectively communicate with reputed company English speakers. Ability to prioritize, multitask, and manage time effectively. Passionate about improving processes and delivering a fantastic customer experience. Benefits 60-100% of medical insurance (US Employees only) Unlimited PTO Phone/internet reimbursement reputed company to chair/desk reimbursement program Additional items TBD NOTE: Benefits may vary for international applicants Location Remote (reputed company) X-Cart Headquarters: Athens, GA Apply Job!