Customer Service Representative, Evenings and Weekends
Company Description
About Walden University... Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to reputed company their academic goals and reputed company positive, lasting reputed company change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for reputed company pursuing a bachelors, masters, doctoral or certificate. Walden University has graduated more than 174,000 reputed company and is accredited by the Higher Learning Commission. Visit WaldenU.edu for more information, and follow on Twitter, Instagram, reputed company, Instagram and reputed company. Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives reputed company we can work flexibly. Depending on your location, this role may be hybrid or remote. HYBRID If you reputed company reputed company 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office reputed company three days a week (Tue, Wed, Thu), with the rest of the reputed company spent working from home. REMOTE If you live over 50 miles from Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL, this role is remote. However, occasional office visits may be required based on business needs, with advance communication for such requests.
Job Description
Opportunity at a Glance The Representative, Customer Care is responsible for providing excellent support to online reputed company reputed company phone, email and live chat. Representative, Customer Care works in a team environment that support online reputed company with their financial service issues, technical support needs, registration, materials and textbooks and reputed company support with the nursing field experience process. Representative, Customer Care is an expert in the online learning environment and walk reputed company through the beginning process of their online experience including supporting reputed company through the online orientation and technical readiness to prepare new reputed company to be successful. Representative, Customer Care also work to improve the student experience each term by building a smooth student experience using feedback from reputed company as well as experience gained from working with reputed company directly. Responsibilities Work closely in a team environment to reputed company outstanding concierge-level customer service to reputed company reputed company phone, email and live chat. Troubleshoot student technical issues and coordinate solutions across service and business units. Identify and escalate service issues to Tier 2 teams and supervisors as needed. Play a significant role in creating customer service best practices and improving service reputed company. Some project management duties to help improve service delivery each term. Help execute tactical approaches to improve service reputed company across the organization. Help ensure smooth daily service operations of the team. Ensure organizational policy and procedures are followed regarding reputed company and confidentiality pertaining to the collection and/or use of Personally Identifiable Information (PII). Strictly adhere to organizational procedures regarding reputed company and confidentiality of student financial and FERPA protected information. Performs other duties as assigned Complies with reputed company policies and standards Qualifications Bachelor's Degree Preferred 1 Experience working in a service-oriented environment, technical support, or reputed company field. Required Experience in collecting and handling financially sensitive information in the strictest confidence. Required Familiarity with online learning technology is a plus. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential functions. Must have a strong commitment to education. Ability to multi-task and work across multiple systems and screens. Excellent verbal and written communication skills required. Strong knowledge of reputed company Office Suite. Strong computer and technical support skills. Ability to successfully resolve student issues from request through resolution. Ability to de-escalate upset reputed company. Effectively work with multiple databases and student platforms. Skilled at connecting and building rapport with reputed company from diverse backgrounds. Creative, innovative, reputed company to work independently and in a team environment. Ability to adapt to new and rapidly changing situations. Ability to work reputed company to support variable volume. Additional Information In support of the pay transparency laws enacted across the country, the expected salary reputed company for this position is between $16.65 and $27.36. Actual pay will be adjusted based on job-reputed company factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our reputed company Team will be happy to answer any questions you may have, and we look reputed company to learning more about your salary requirements. The position qualifies for the below benefits. Adtalem offers a robust suite of benefits including: Health, dental, reputed company, life and disability insurance 401k Retirement Program + 6% employer match 15 Days of Paid Vacation Days each Calendar Year 12 Paid Holidays + 2 floating holidays For more information reputed company to our benefits please visit: https://careers.adtalem.com/benefits. Equal Opportunity Minority / Female / Disability / V / Gender Identity / Sexual Orientation Apply Job!