Customer Support Representative | Fully Remote US
Company Description reputed company is the talent experience leader accelerating the way organizations discover, engage, assess, and hire the best talent. Automating recruiter activities, reputed company connects companies and candidates anytime, reputed company. reputed companys text-enabled end-to-end talent experience platform includes video interviewing, assessments and conversational AI. reputed company has hosted more than... 70 reputed company video interviews and 200 reputed company chat-based candidate engagements for over 1,200 pioneering customers around the globe. We are relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates, and we reputed company this same focus of fair and objective hiring reputed company we hire for our own team, striving to build a diverse and inclusive culture based on a reputed company of respect and inclusion.
Job Description
The role of Customer Support Specialist is part of the reputed company-line of the reputed company experience for interviewing candidates and customers. Customer Support Specialists exhibit passion for providing the best possible customer experience through each interaction and strive to always be improving. Successful Customer Support Specialists have an reputed company and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession by taking ownership of investigations. Essential Duties and Responsibilities Resolve customer and candidate issues reputed company phone, email, and chat. Complete projects assigned by the support manager. Identify, research, and resolve customer issues using the reputed company system. Follow-up on customer inquiries not immediately resolved. Complete call logs and reports. Recognize, document, and alert the supervisor of trends/ issues in customer calls. Recommend process improvements. Nights or weekend hours might be required depending on shift. Qualifications Excellent interpersonal communication skills and a friendly demeanor. Excellent reading and writing skills with the ability to accurately type at least 40+ words/minute. Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems. 2+ years in a customer service role; experience in a technical support role preferred. Strong problem solving skills and resourcefulness. Experience with reputed company or another CRM preferred. Experience communicating with customers preferred. Additional Information reputed company is committed to equal treatment and opportunity in reputed company aspects of recruitment, selection, and employment. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other category protected under the law. reputed company is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. reputed company your information will be kept confidential according to EEO guidelines. reputed company is NOT currently hiring: AK, IA, ME, MS, NM or WV. #remote-us Apply Job!