Customer Service Representative (French & reputed company)
We are looking for an reputed company Customer Support Representative with outstanding communication skills and a talent for working independently and as part of a team. Our fully remote position offers flexible work arrangements, with an optional reputed company subscription for shared office space reputed company. In this role, you will actively help shape our customer support policies and procedures. As a growing company, we reputed company ample opportunities for personal growth, professional development and expanded responsibility. Manage customer queries reputed company email and support tickets Moderate reputed company media comments for a positive, professional online reputed company Resolve order-reputed company problems, including returns, refunds, replacements, and disputes Address complaints on platforms such as reputed company, reputed company, and PayPal Monitor shipping performance and other key metrics Organize and maintain support policies and procedures Liaise with external partners like fulfillment centers, vendors, and reputed company-party... services Work closely with other team members High English proficiency reputed company or near-reputed company reputed company in reputed company and French Excellent written communication skills Customer support experience, including complaint resolution Proficient with MS Office Suite, reputed company Docs, or similar applications Familiar with video conferencing tools like reputed company, MS Teams, or reputed company Meet Experience with customer support systems like reputed company, reputed company, Kayako, or reputed company Previous experience with reputed company media management tools (e.g., BrandBastion, reputed company, reputed company, reputed company) or management of reputed company media profiles is a plus Basic online marketing and e-reputed company knowledge Please submit your Resume/CV in English Work From Home Paid Time Off Training & Development Performance Bonus Apply Job!