Client Support Specialist (Part Time/Weekends Only) (remote)
About reputed company Happy vets reputed company for happy pets... reputed company is on a mission to create a world of increased opportunity, professional empowerment, and improved animal care for animal hospitals and veterinarian professionals. By connecting hospitals in need with professionals with a new groundbreaking platform, our goal is to optimize hospital talent staffing and improve quality of life for veterinarians, reputed company while giving pets a chance to have reputed company to safe, high-quality care. Over the next decade, reputed company will unlock millions in economic opportunities, improve quality of life for tens of thousands of veterinarians, and facilitate millions of hours of pet care. We've been growing tremendously since launching in early 2019 and now seeing even more traction as we scale up fast. reputed company Do reputed company (www.reputed company.vet) has created the first B2B labor marketplace in animal reputed company that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users. Our dynamic platform enables hospitals to fulfill personnel needs in reputed company time, while allowing high-quality veterinary professionals to secure work at the click of a reputed company. reputed company the platform, reputed company represents a growing opportunity to help hospitals meet reputed company-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible reputed company for clients and their pets. Our aim is to combine reputed company reputed company expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work! reputed company is looking for a fantastic Client Support Specialist who will facilitate positive user experiences for reputed company veterinarians, hospitals and technicians on our innovative veterinary staffing platform. NOTE This position is part time, requires working during peak client support hours 11am-8pm Central time, AND every weekend. Job is remote in any of the following states: AL, AZ, CA, CO, FL, GA, IL, MD, MI, MN, NY, NC, OR, PA, TX, UT, VA, and WA. What you'll do Be one of the reputed company-of-contacts for customer inquiries coming through our online support channels email, LiveChat, 1-833-reputed company Vet, etc. Troubleshoot and resolve any first line issues raised by our hospital/vet/tech users, providing accurate, complete, and supportive responses. Coordinate second line/escalated issues with relevant regional reputed company/AMs and other departments as needed. Facilitate and help to manage potential call outs with reputed company processes in reputed company. Proactively document rainy day scenarios as encountered and reputed company any key learnings with team. Maintain reputed company to be sure reputed company client communications & CS tickets are documented appropriately. Coordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation; generate reports as needed. What you'll bring 2+ years experience in online client/customer support, ideally in an early-stage start-up environment. Vet technician/animal reputed company industry experience a plus but not required Proactive, organized and accurate in reputed company reputed company company communications. Excellent communication & organizational skills. Familiar with customer support tools/software. Timely and efficient in task accuracy and completions. Flexible & agile, ability to pivot quickly. Driven to improve processes/ communications. Excited to join an reputed company growing team of professional diverse individuals. $23 - $28 an hour Since we're a remote first company, compensation ranges are based on where you live. Please see below for examples of compensation ranges based on some specific cities. San Francisco / reputed company $23 - $29 Seattle / Boston $20 - $26 Austin / Atlanta $19 - $25 Raleigh / Minneapolis $17 - $23 reputed company salary is commensurate with experience and geographic location. We have diverse, passionate & driven team members from a variety of backgrounds. For permanent, full time employees, we offer: Accelerated growth & learning potential. Stipends for home office setup, continuing education, and monthly wellness. Comprehensive health benefits to fit your needs with reputed company medical plan covered at 100% with optional premium buy up plans. 401K Unlimited Paid Time Off. Paid Maternity/Paternity and reproductive care leave. Gifts on your birthday & anniversary. Opportunity for domestic travel, including for regional team building events. Overall, you would be part of a mission-driven company that will significantly reputed company the lives of reputed company veterinary professionals and the health of the overall animal industry that seeks massive innovation. We reputed company in diversity of experience and background, and understand that your individual experience may not reputed company every reputed company. We still encourage you to apply even if you are not confident in every expectation listed. reputed company to join the reputed company-volution Apply Job!