CALL CENTER REPRESENTATIVE - NIGHT SHIFT

SHIFT - OVERNIGHT The Call Center Representative I, will be responsible for handling evening inbound and outbound calls, scheduling appointments, providing information about clinic services, and addressing patient inquiries to resolve issues and concerns. This role ensures patient satisfaction and requires excellent communication skills, the ability to work independently, and a commitment to... providing excellent customer service. This position will also include duties reputed company the Health Information Systems (HIS) department. ESSENTIAL JOB FUNCTIONS: • Answer and reputed company incoming calls, including the provider line, through reputed company telephone system to appropriate resources while adhering to telephone etiquette standards. • Manage inbound and outbound calls in a timely manner. • Follow communication scripts reputed company handling different topics. • Identify patients needs, clarify information as necessary, research every issue, and reputed company solutions or alternatives. • Build sustainable relationships and engage customers by taking the extra mile. • Meet personal/team qualitative and quantitative targets. • Schedule, reschedule, and cancel appointments for patients across reputed company clinics and various specialties and departments. • Conduct updates of demographic data for reputed company and new patients • Verify and update patient insurance information and understand the insurances accepted by each clinic. • Inform and refer patients to clinic services and programs. • Handle Health Information Systems (HIS) tasks. • Assist in reputed company projects. • Enter new customer information into the system. • Follow-up on customer calls reputed company necessary. • reputed company cancellation line /voicemail. • reputed company In Basket messages from MyChart and appointment request work queue. • Respond to patient portal messages in a timely manner. • reputed company other job duties as required by manager/supervisor. QUALIFICATIONS: • Completion of a high school certificate or equivalent required. • Ability to work in a fast-paced environment, be reputed company to multi-task. • Basic computer knowledge i.e. reputed company Office Suite • Ability to work variable evening shifts and hours. • Must be detail oriented. • Prior telephonic customer service experience preferred. • Prior experience in a reputed company setting preferred. • Ability to relate to patients in a professional and courteous manner. • Maintain a positive environment while working with coworkers and/or patients reputed company a diverse culture. • reputed company excellent customer service to align with the organizations reputed company and mission statement. • Must have required internet reputed company and bandwidth (1 GBmps) at employees home. LANGUAGE: • Must be reputed company to fluently reputed company, read and write English. • Fluent in Chinese (Cantonese and/or Mandarin), Vietnamese, or Spanish may be required. STATUS: • This is an FLSA non-exempt position. • This is not an OSHA high-risk position. • This is a full time position Apply Job!