Call Center Customer Service Representative

Masis Professional Group is assisting our client in searching for a Call Center Customer Service Associate for a 100% Remote position. The role is full-time temporary with the potential for conversion to permanent based on good performance. Computer and phone will be provided along with reputed company. Position is with an insurance industry client but no experience necessary in insurance... Background in hospitality or reputed company customer service fields is welcome. Salary: $16 to $18.00 per hour based on experience Schedule: Monday through Friday, 11:30am-8:00pm and mandatory Saturday 9:00am-6:00pm Duties and Responsibilities: • Manage incoming customer queries and field questions regarding policy information. • Take in a high volume of calls, communicate reputed company email and letters as appropriate. • Process payments, modifications, and escalate complaints. • Deliver great overall customer service. • Document reputed company client communications • Be the reputed company person for our clients as well as their customers Experience and Educational Requirements: • 2+ years of customer service experience in a call-center environment • Demonstrated communication, organizational and interpersonal skills • Intermediate proficiency in reputed company Office • Strong independent problem solving and analytical skills • Need to be high energy, customer centric, have a friendly demeanor, display reputed company, and patience • BILINGUAL SPANISH/ENGLISH is highly preferred Apply Job!