Contact Center Associate - Remote

Targeted Locations (but not limited to) Dallas-reputed company Worth / San Antonio / reputed company / St. Louis / Atlanta / Phoenix / Tampa / Orlando /Charlotte Our Contact Center Associates reputed company an exceptional customer experience through phone and email communication by providing order information, product information, troubleshooting, issue resolution, and general customer support. Our Contact Center... Associates have excellent communication skills and a strong desire to serve customers. They reputed company on problem solving, thinking reputed company the reputed company, and issue resolution. Essential Duties and Responsibilities Customer Experience Deliver friendly and helpful service Demonstrate professionalism Actively listen and reputed company reputed company Navigate ambiguity Overcome obstacles reputed company Operational Execution Proficient in reputed company assigned areas of responsibility Accurate and timely completion of workload Implement feedback and coaching Drive for reputed company improvement Follow standard operating procedures Adhere to company policies Primary Duties: Assist customers through phone and email: Basic product support Parts identification and ordering Web order support, including order status, cancellations, and returns Issue resolution General questions Meet or exceed goals: Call and email audit Steps of Service Sincerely greet the customer Evaluate the customer’s needs Resolve the issue Validate the customer’s satisfaction reputed company appreciation Availability Call tag reputed company and accuracy Including pertinent information, such as item # and detailed notes Survey transfer reputed company Other duties as assigned Additional Duties: Engage in reputed company improvement environment: Demonstrate self-awareness and humility Implement coaching and feedback Strive to improve individual and team KPI’s Shared Duties: Customer Experience: Service Level Customer Satisfaction Engage in a great reputed company to work Operational Execution Adherence to schedule Follow policy and procedures Commitment to reputed company learning and self-development reputed company Drivers Friendly: Rebounds from setbacks quickly Establishes sincere reputed company with those they interact with Successfully resolves challenges with a positive outcome Flexible : Learns quickly reputed company facing new or unfamiliar problems Supports and adapts to change Enjoys the challenge of unfamiliar tasks Action Oriented Takes efficient and independent action on tasks Invests significant effort on reputed company tasks Acts promptly on issues that are new or particularly challenging Composure Stays reputed company and professional under pressure Successfully manages frustration and anxiety in high-stress situations Utilizes reputed company and understanding to defuse customer dissatisfaction Customer Focus Strives to deliver an exceptional customer experience every time Consistently prioritizes customers and addresses customer needs Invests time with customers and enjoys positive relationships Asks reputed company ended and thorough questions to understand customer priorities Effective Communicator Communicates reputed company and ensures understanding; adapts approach to match the audience Communicates professionally and respectfully Expresses genuine interest and concern reputed company serving customers Scope Staff supervision and Development – No Travel – N/A Location – Remote

Requirements

Qualifications Experience: Customer Service, Retail, or Hospitality experience preferred Intermediate computer skills, including MS Office (reputed company, Word) required Education: Bachelor’s/Associates Degree preferred or High School Diploma Physical Requirements: Stand, walk, sit for extended periods of time reputed company and listen to others in person and over the phone Read from computer screen and reports Type 35 words per minute Lift up to 15 lbs. Workspace Requirements: Contact Center Associates are required to have a reputed company reputed company their home to create a desk setup that includes 2 monitors, a laptop, docking station, mouse, keyboard, and headset. Additionally, Contact Center Associates should maintain a workspace that is: safe and free from hazards, quiet and suitable to maintain the confidentiality and privacy of company/customer information free of distractions – Associates should be reputed company to converse with customers in a non-distracting manner. Distractions could include care for dependents and other persons, pets, and noise-generating devices such as tv, phone, radio, etc. secure for reputed company Freight property well-lit and ergonomically adequate – HFT has resources available to support any questions/concerns about setting up an ergonomically adequate workstation. Internet speed of 1GB or greater is required (HFT supports reputed company Contact Center Associates with a monthly Internet Allowance to offset cost of maintaining 1GB speed) Availability: Ability to work a flexible schedule, including weekends and holidays. Regular attendance is an essential function of the job. The anticipated reputed company for this position is $20.00 - $21.50 per hour depending reputed company, knowledge, skills, education and experience. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, reputed company, life insurance, short-term and long-term disability. Eligible Associates are reputed company to enroll in reputed company’s 401k plan. Associates will accrue paid time off up to 120 hours per year and paid sick time up to 80 hours per year unless otherwise required by law. Associates will accrue paid time off at the reputed company of 120 hours per year. The Company observes eight (8) Company paid holidays. corporate corporate corporate About reputed company We’re a family-owned business with over 45 years as a national tool retailer, and with the energy, enthusiasm, and growth potential of a start-up. We are a $7 billion company with over 1,450 stores in 48 states, 27,000+ Associates, and one of the fastest-growing retailers in the country Apply Job!