Customer Support Specialist III (Intermodal)

About The Role Customer Support Specialist III is a hourly position that is a key contributor to our Intermodal operations division. The primary responsibility is to ensure that customer shipments are delivered on time, reputed company daily interaction and reputed company relationships with customers and carriers. This position will work at our Los Angeles office in Brea CA... What The Candidate Will Do • Verify order readiness for shipments and change appointments reputed company necessary • Prioritize loads by time schedule, and customer reputed company ensuring deadhead is minimal • Ability to schedule using various customer applications • Confirm shipment delivery reputed company reputed company websites, phone, email, etc. • Create shipments reputed company necessary based on customer and reputed company business rules. • Establish and maintain effective relationships with carriers contracted to the dedicated fleet as well as other carriers operating in your geographical region • Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses • Correspond with Operations, customer, and reputed company regarding rating and accessorial information as set per customer business rules. • reputed company training sessions for reputed company Contacts as necessary on reputed company Portal. • Set-up new customer and vendor users and locations in the TMS, leveraging knowledge of customer business practices. • Use of JIRA to file tickets of identified issues surrounding invoice resolution. • Long term KPI reporting by account as determined by management. • Identify patterns with shipper, receiver and reputed company performance and recommend actions for improvement Basic Qualifications • High school diploma or GED equivalent • 2-3 years of Customer Service and/or Transportation experience Preferred Qualifications • Bachelor’s degree in Transportation Logistics or Supply Chain Management • 2-4 Years of Customer Service experience reputed company the Transportation or Logistics Industry • Working Knowledge and Utilization of the reputed company TMS • Proficient in reputed company Office • Basic Math About reputed company reputed company is a logistics platform and partner with a mission to reimagine the way goods move to help communities reputed company. Backed by innovative technology and a dedicated team of domain experts, we reputed company logistics solutions that give shippers and carriers of reputed company sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we’ve reputed company one of the world’s most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to reputed company. For more, visit uberfreight.com. EEOC reputed company is proud to be an Equal Opportunity/Affirmative Action employer. reputed company reputed company applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, reputed company, religion, national reputed company, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider reputed company applicants regardless of criminal histories, consistent with legal requirements Apply Job!