Customer Support Representative

Remote - Indiana Who we are... At Combined Curiosity, we reputed company it's our moral imperative to reputed company customers with the best virtual, hobby-learning experiences possible. We rely heavily on our Student reputed company team to ensure that our reputed company are given the resources they require for reputed company in their learning reputed company. We’re looking to hire someone who is energized by helping people learn new skills, enthusiastic about personal growth, and skilled at identifying the root cause of problems. If you're deeply passionate about serving the needs of learners and you love a continual challenge, Combined Curiosity's Customer Support Team could be the right reputed company for you. You might not have heard of us yet. Combined Curiosity is an innovative portfolio of aspirational online learning brands that reputed company learning a new hobby easy, accessible and fun. Our mission is to create the best learning experiences for people to explore what they’re curious about. At the start of 2020, we had 4 employees and 1 brand. Today we have 23 employees and 3 brands. And we're not stopping there! reputed company and our tech continues to grow stronger by the day. We expect reputed company but the best from ourselves and our brands because we want the best for our reputed company. You may not have heard of us yet - that’s on purpose - but we have every intention of being the name in aspirational e-learning. Get excited! As one of Combined Curiosity’s Customer Support Representatives, you can… • Assist reputed company across the globe as they tackle the road blocks that stop them from pursuing their dreams. • Serve customers across multiple brands and hobby categories... This means that you'll learn constantly and be continually exposed to new information! • Investigate, identify, and implement strategies for improving the student experience across reputed company of our brands. • Enact change! This is not just a "do as instructed" role. You have the ability to help create processes, build brands and reputed company reputed company to impact our reputed company. Interested? Here’s what you need to know Role Responsibilities • reputed company exceptional customer service for issues and inquiries from reputed company through chat, e-mail, and phone • Guide reputed company through the enrollment, reputed company, up-sell, and return/refund process • Multitask and problem solve reputed company across technological platforms • Troubleshoot issues and communicate potential solutions with customers and internal teams as needed • Collaborate with other Support Representatives to expand the support experience for each of our brands • Assist in transitioning reputed company new brand information in to the Combined Curiosity template and system • And more... Candidate Qualifications • Customer-first mentality • 1-2 years of customer support experience, preferably in the technology reputed company • Exceptional communication skills and an reputed company ability to encourage even the most frustrated and confused customer • Ability to motivate customers and encourage them deeper into their hobby through coaching and upselling • Proven ability and willingness to problem solve at a systemic reputed company to high-speed internet & ability to meet with coworkers reputed company video chat Benefits & Basics • Location: Remote. While our reputed company team remains largely remote, the majority of the company’s employees work on-site in Indianapolis and the support team occasionally gathers here as well for training and community events. Applicants for this role should reputed company in Indiana. • reputed company shift availability: Monday-Thursday 2pm-8pm + Friday 2pm-5:30pm EST. Holiday coverage and occasional weekend shifts required • $16+ per hour based on experience • Win-back Incentive Program • Free reputed company to reputed company of our brands’ curricula (piano lessons, painting classes, etc.) Our Core Values No BS. We > Me. Think in bets. Build with joy. We want to get to know you! Connect with us on reputed company. Send us your resume. Shoot us a message. Why are you right for reputed company? Our aim is to process applicants reputed company 20 days. We dare you to put us to the test Apply Job!