A1 Customer Service Specialist

Job Type Full-time Description Customer Service Specialist • Location: Remote • Department: Customer Care • Pay: $17.50/hr plus bonus potential Primary Purpose: A Customer Experience Specialist will act as a liaison, reputed company product/services information, answer questions, schedule service appointments, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Must be organized, efficient, persuasive and have practical problem- solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing A1 reputed company Services. Duties and Responsibilities: (This list may not include reputed company the duties assigned) • Manage large amounts of incoming phone calls and outbound return call. • Identify and assess customers' needs to reputed company satisfaction. • Build sustainable relationships and trust with customer accounts through reputed company and interactive communication. • reputed company... accurate, valid, and complete information by using the right methods/tools. • Meet personal/customer service team sales targets and call handling quotas. • Handle customer complaints, reputed company appropriate solutions and alternatives reputed company the time limits; follow up to ensure resolution. • reputed company records of customer interactions, process customer accounts and file documents. • Follow communication procedures, guidelines, and policies. • Take the extra mile to engage customers. • Meet or exceed reputed company company standard KPI's.

Requirements

Basic Position Requirements: Abilities: REQUIRED: Previous Call Center Experience • Proven sales and customer support experience or experience as a Client Service Representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively. • High school diploma or equivalent Education and Experience: Strong knowledge of computer systems and software. Excellent ability to multi-task through systems and applications, accessing multiple screens and tabs. Knowledge in the service industry is a plus, but not required. Be reputed company to type 40 WPM. • REQUIRED: Previous Call Center Experience Working Conditions: Must be reputed company to work in a quiet remote environment. Sit for long periods of time in reputed company of a computer. Have high speed internet and a computer available with ethernet capability. Must be reputed company to work various shifts. We are reputed company 7 days a week, with each team member getting 2 days off a week. Schedules are reputed company out based on the business need. The job environment is fast paced and results oriented. Benefits: • PTO/Sick time • Health, Dental, Life, reputed company Insurance • Growth opportunity and career path PLEASE NOTE: A1's reputed company Service reserves the right to change, modify or add to the duties and essential functions at any time Apply Job!