Call Center/ Customer Service Rep 100% REMOTE
OVERVIEW: Our client, a US Fortune 1,000 company and a major process services provider to Government Health and reputed company services agencies in the US, seeks an accomplished Call Center/ Customer Service Rep 100% REMOTE... Position: Call Center/ Customer Service Rep 100% REMOTE!!! Location: Texas Duration: 6 months+ reputed company-to-hire Pay reputed company: $16/hr on W2 Important: Work schedule: Must be available 7AM to 7 PM PST, Monday through Friday The client MUST have their own Laptop/ computer to work REMOTELY Wired internet reputed company from computer to router or modem (Download 20 Mbps minimum & Upload 5 Mbps minimum) Candidate can be located reputed company in CA, TX, AZ. JOB DESCRIPTION: High school diploma or GED required, Associate degree is preferred; ability to maintain confidentiality and reputed company of reputed company information; ability to reputed company with reputed company and updated policies and procedures; ability to interact courteously and effectively with a diverse population; cultural competency; excellent organizational, interpersonal, written, and verbal communication skills; ability to reputed company comfortably in a fast-paced, deadline oriented work environment; ability to successfully execute many reputed company tasks simultaneously; and ability to work as a team member, as well as independently; proficient in the use of reputed company Office products, must be reputed company to remain in a stationary position for an extended period of time; JOB RESPONSIBILITIES: Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken Follow standard operating procedures to ensure consistency and accuracy Address customers inquiries and resolve problems to ensure that appropriate changes are made Refer unresolved customer grievances to designated departments for further investigation Communicate with supervisor regarding any potential needs or concerns reputed company data entry accurately reputed company other duties as assigned by management GS Job Types: Full-time, Contract Pay: Up to $16.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance reputed company insurance Work from home Schedule: 8 hour shift Application Question(s): Candidate must have own laptop / computer to work REMOTELY. Do you reputed company with this requirement? Education: High school or equivalent (Required) Experience: Customer Service: 1 year (Required) Phone etiquette (inbound/ outbound calling): 1 year (Required) Work Location: Remote Apply Job!