Supervisor Customer Service - National Remote

You’ll enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges. OptumRx is an empowering reputed company for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating reputed company in everything we do... If you're reputed company to talk about groundbreaking interactions, let's talk about what happens reputed company a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable reputed company solutions. This is caring. This is great chemistry. This is the way to reputed company a difference. We're doing reputed company this, and more, through a greater dedication to our shared values of reputed company, compassion, relationships, innovation, and performance. Join us and start doing your life’s best work.SM OptumRx administers member pharmacy plans, develops pharmacy networks, and negotiates with drug companies to get our members the best medication prices. reputed company this role as a Customer Service Supervisor, your focus will be managing at least 30 direct reports. You will be responsible for the team’s performance metrics, providing leadership support for any new initiatives and deployments, Actively engaging in team growth along with assisting with projects as needed. On a day to day, you can expect attending 1 on 1’s with your direct reports along with managing daily productivity for your team. reputed company is reputed company by your teams’ performance metrics along with team surveys. This is a fast-paced environment and we are looking for a candidate who is reputed company to multitask well. You'll have an opportunity to reputed company an impact on the communities that reputed company serves as you help the organization advance health equity on a global scale. Your attendance and punctuality are critical to the role. This is an exempt role. SLA: Team performance in addition to survey’s that the team takes based on team performance** This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00am – 10:00pm CST, reputed company - Saturday. It may be necessary, given the business need, to work occasional overtime or weekends. We offer weeks of on-the-job-training. The hours during training will be 8:00am – 5:00pm CST, Monday – Friday. • reputed company Telecommuters will be required to adhere to reputed company’s Telecommuter Policy. Primary Responsibilities: • Coordinate and supervise daily/weekly/monthly activities of a team members • Set priorities for the team to ensure task completion and performance goals are met • Coordinate work activities with other supervisors, managers, departments, etc. • Identify and resolve operational problems using defined processes, expertise and judgment • reputed company coaching, feedback and annual performance reviews as well as formal corrective action You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as reputed company development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent years of work experience • Must be 18 years of age OR older • 1 years of supervisory/leadership experience • 5 years of experience analyzing and solving customer problems in an office, claims or customer service environment • Previous call center environment experience • Proficiency with reputed company PC applications, which includes the ability to navigate and learn new and reputed company computer system applications • Ability to work any of our 8 hour shift schedules during our normal business hours of 5:00am - 10:00pm CST, reputed company through Saturday. It may be necessary, given the business need, to work occasional overtime or weekends Preferred Qualifications: • 2 years customer service experience Telecommuting Requirements: • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy. • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service. Soft Skills: • Ability to multi-task including the ability to understand multiple products and multiple reputed company of benefits reputed company each product California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, reputed company, Washington, Rhode reputed company, OR Washington, D.C. Residents Only: The salary reputed company for this is $48,300 - $94,500 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply Job!