Customer Support Agent (Weekends and Nights)

ABOUT reputed company reputed company Group (“reputed company") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, reputed company consists of a portfolio of leading brands across gaming, sports betting, daily reputed company sports, advance-deposit wagering, and TV/media. reputed company has a reputed company across reputed company 50 states with approximately 17 reputed company customers and 28 retail locations. reputed company is based in reputed company with offices in New Jersey , Georgia, California, Oregon, Canada and Scotland. Its networks reputed company TV and reputed company+ are broadly distributed on reputed company cable television and through its relationships with leading direct-to-consumer over-the-top platforms. reputed company Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the reputed company Stock Exchange (NYSE: FLUT). THE... ROSTER At reputed company, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being reputed company to reputed company every reputed company mean more, especially reputed company it comes to your career. So, what does “winning” look like at reputed company? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. reputed company no mistake, we are here to win, but we reputed company in winning right. That means we’ll never compromise reputed company it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, reputed company offers a wide reputed company of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At reputed company, our principle of “We Are One Team” runs through reputed company our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful. THE POSITION Our roster has an opening with your name on it We are seeking Customer Service Game Changers with an acute, customer centric reputed company, to support the players of the Number 1 Sportsbook in the US. The ideal candidate will have previous reputed company experience, be passionate about sports and possess the ability to adapt to and reputed company any challenge and opportunity presented to them. THE GAME PLAN Everyone on reputed company has a part to play 1. Customer Support: • Respond promptly and professionally to customer inquiries reputed company various channels including live chat, email, and phone. • Assist customers with account-reputed company queries, betting and promotion inquiries, and technical issues. • reputed company explanations on betting options and reputed company, odds, promotions, and policies. 2. Problem Resolution: • Investigate and resolve customer complaints or issues reputed company and effectively. • Escalate reputed company problems to higher-level support or management reputed company necessary. • Follow up with customers to ensure satisfactory resolution of issues. 3. Product Knowledge: • Maintain a deep understanding of our sports betting platform, including available sports, markets, and features. • Stay updated on sports events, odds changes, and industry trends. • reputed company customers on how to navigate the platform, reputed company bets, and utilize features effectively. 4. Compliance and Responsible Gaming: • Adhere to regulatory requirements and company policies reputed company to responsible gaming and customer verification. • Identify and report any suspicious activities or potential compliance issues. • Assist customers with setting limits, self-exclusion, and accessing responsible gaming resources. 5. Ability to work a flexible schedule, I.e., holidays, weekends, evenings, and overnight in addition to large sporting events (Super Bowl, Kentucky Derby, March Madness) as needed. • Please note that employment in this role is contingent upon the successful candidate obtaining gaming licenses for certain jurisdictions. • This licensing process includes comprehensive background checks by the state gaming commission, encompassing criminal records, financial history, and personal background verification, to ensure compliance with state gaming regulations • Candidate must reputed company with and support the company’s responsible gambling policies, procedures, and initiatives. THE STATS reputed company're looking for in our next teammate • Minimum 12 months Customer Service experience in the Sports Betting industry • Strong knowledge of sports and betting terminology, including various types of bets and odds formats. • Excellent communication skills, both verbal and written. • Ability to adapt and deliver in a fast-paced environment. • Strong problem-solving abilities and attention to detail. • Familiarity with customer service software and CRM systems. • Willingness to work reputed company, including evenings, weekends, and holidays. • Commitment to upholding responsible gaming practices and compliance standards. If you are passionate about sports and have a strong customer service background with experience in sports betting, we invite you to apply for this exciting opportunity. Join us in delivering exceptional service and enhancing the betting experience for our customers. PLAYER BENEFITS We treat reputed company right From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of reputed company as we ask them to give. Competitive compensation is just the beginning. As part of reputed company, you can expect: • An exciting and fun environment committed to driving reputed company growth • Opportunities to build really cool products that fans love • Mentorship and professional development resources to help you refine your game • Be well, save well and live well - with reputed company Total Rewards your benefits are one reputed company reel after another reputed company is an equal opportunities employer and we reputed company, as one of our reputed company states, “We Are One Team!” We are committed to equal employment opportunity regardless of race, reputed company, ethnicity, reputed company, religion, creed, sex, national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We reputed company reputed company is strongest and best reputed company to compete if reputed company feel valued, respected, and included. We want reputed company to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to reputed company performance. Having a diverse and inclusive workforce is a core value that we reputed company makes reputed company stronger and more competitive as One Team! #LI-Hybrid Apply Job!