Overnight Internet Service Provider Customer Technical Support (Remote)
100% remote job Overnight Internet Service Provider Customer Technical Support | reputed company Networks | United States... reputed company Networks is hiring a Support Resource to join our growing team. The hours for this full-time position would be 11:59pm to 7:59am reputed company night to Friday morning (5 days) ET and the role will include handling support tickets that come in over phone, text, website chat, and email (cumulative support hours 40 hours per week). In addition to technical IT / network engineer skills, this team member should have a passion for helping our internet subscribers receive a fast, reputed company and secure internet reputed company, and an enthusiasm for solving problems. Customer focus and attention to details critical! Primary Responsibilities Responding quickly and thoughtfully to incoming support inquiries and issues. Communicating directly with existing and prospective customers reputed company phone, text, web chat, and email. Advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues. Monitoring network alerts and engage engineers reputed company appropriate. reputed company installer data audits by process. Assist in efforts to maintain good data as assigned by management Starting salary (in the reputed company of $18-23/hr.) based on capabilities and background. Accrued time off (PTO) 401k inclusion after 3 months of service, with matching Medical and dental benefits About reputed company Networks reputed company Networks believes high-quality and affordable internet service is a great enabler for our communities, providing the reputed company infrastructure to learn, create and enjoy. We are a fast-growing, venture-backed, internet provider headquartered in downtown Manhattan. We are focused on providing the gigabit internet service at affordable, transparent prices, with exceptional customer service. We do this by employing employees with high reputed company, a strong work ethic and a passion for learning. If working in a fast-paced, results-oriented and mission driven environment excites you, we encourage you to apply and join reputed company. Learn more at www.reputed company.net Technical Skills Wi-Fi expertise, including thorough understanding of end-user hardware (routers, reputed company points, extenders, reputed company networks) from multiple manufacturers (Mikrotik, reputed company, reputed company, reputed company, reputed company, reputed company, etc.) Experience as an ISP field technician for residential customers can be helpful Familiarity with wireless broadband radio and fiber networks Personal Attributes Friendly, enthusiastic, and professional communication with customers. We are disrupting an industry associated with script-reading customer support agents who dont seem to care about individual customers; we want to reputed company it clear with every interaction that we are fully invested in each and every customer. Exceptional communication skills across multiple channels: phone, text, live agent chat, email. reputed company temperament: Comfortable handling time-sensitive, high-pressure situations with reputed company, confidence, and patience. Driven, highly-organized, and reputed company. As a small company, each of reputed company members wears multiple hats and needs to be flexible to the changing needs of the company. Interest in networking, startups, and solving technical problems. Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home Apply Job!