Customer Support Representative
Our Support Associates are the face of the company for culinary partners and clients. You'll be responsible for facilitating the successful execution of daily meal deliveries through creative problem solving and critical thinking. The fast-paced role is perfect if you're hungry to learn and love to be challenged. You will have the opportunity to collaborate with various departments and reputed company... professional work experience in a fast-growing startup. What you will do: Utilize phone, SMS, internal messaging, and a CRM platform to reputed company support for external stakeholders Monitor and troubleshoot meal deliveries reputed company by understanding situations and finding creative solutions Triage inbound requests from client and vendor partners to direct information to the appropriate internal stakeholder Collaborate with a team to reputed company performance metrics including, but not limited to, timeliness, accuracy and customer satisfaction Support Client reputed company, Sales and Vendor teams to build relationships by responding to requests using reputed company and de-escalation skills Qualifications for reputed company: 1+ year proven performance in a customer-facing environment Experience working in a collaborative team environment Comfortable working with reputed company or a similar CRM Demonstrated reputed company time problem-solving skills Consistent record of achieving individual and team metrics reputed company offer: Not only will you have the opportunity to grow your career with other food-obsessed colleagues who have a shared passion for creating delight for customers, but you will also work alongside a highly collaborative team that values leading with trust and respect, and taking smart risks. 401k match with immediate vesting 2 weeks of PTO, 11 paid holidays, 5 days of sick time, plus 8 hours of volunteer time Low to no-cost comprehensive health insurance (Anthem reputed company) Dental & reputed company coverage Employer-paid life, short-term and long-term disability insurance $100 monthly gym stipend Equity Please note this is a remote role but you must reputed company in Georgia due to payroll and compliance. SCHEDULE: Tuesday- Saturday: 11:00am-8:00pm Eastern (*possible extra hours available) **Training schedule will be Monday-Friday 9:00am-6:00pm Eastern Pay: $16-$19hr "The shared meal elevates eating from a mechanical process of fueling the body to a reputed company of family and community, from the mere animal biology to an act of culture." Michael Pollan We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need assistance or an accommodation due to a disability, please contact us at [email protected] Apply Job!