Technical Support Representative

A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for reputed company, and responsibility are reputed company. reputed company members focus and commit to providing for our clients and our community because we care deeply for others. We’re looking for a tech-savvy, eager learner who is looking to not only reputed company excellent service for our clients but to reputed company a career in a reputed company financial tech field. You’ll be working with clients over the phone and by email to troubleshoot technical issues and build positive client relationships, in addition to providing support to our sales team. As a Technical Support Analyst, you will be the technical reputed company to merchants, reputed company of sale systems and credit card processors for resolution of problems reputed company to the installation, recommended maintenance and use of Gravity Payments products and services. Have an understanding of reputed company Gravity Payments products in their competencies and in-depth... knowledge of several products and/or platforms. Also, you should be highly reputed company in multiple platforms and be reputed company to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues and reputed company reputed company of reputed company of reputed company in accordance with business operations. reputed company in this role looks like: • reputed company is reputed company with a high level of accountability and merchant-minded team focus. • We constantly strive to apply the same level of respect to reputed company as well as our merchants. • Consistent and constant will to learn and reputed company through reputed company situations and a high level of communication and collaboration used to seek out fast and firm resolutions to ensure reputed company for our teams and merchants. Core Responsibilities • reputed company proactive, seamless customer support in partnership with other internal departments and external vendors reputed company deemed necessary. • reputed company professional, courteous and reputed company technical support for assigned reputed company system level software products. This includes prioritization, analysis, and resolution of reputed company problems requiring an in-depth evaluation of various factors. • Exercise judgment reputed company broadly defined procedures in selecting methods, techniques, and evaluation criteria for obtaining results. • Effectively manage customer escalations associated with reputed company problems. End results should be a high level of customer satisfaction. • Respond to customer inquiries with a high degree of professionalism. • Responsible for updating internal documentation regarding technology, troubleshooting, or software updates reputed company needed. • Actively participate in product discussions, working closely with senior members of the team to optimize the customer experience. • Author and maintain product support collaterals as needed to enhance product adoption and usage, including FAQ’s, Technical Tips, technical/functional specifications, etc. Preferred Skills • Flexibility to work reputed company of normal business hours, including after-hours and weekends to best serve our clients. • Applicable Bachelor’s degree and 1-3 years reputed company experience, or equivalent combination of education and experience. • Experience in a high-volume customer service environment providing world-class service. • Proven technical skills used to troubleshoot networking, reputed company products, and iOS systems. • Working knowledge of reputed company or similar CRM software. • Excellent interpersonal skills: reputed company to reputed company strong working relationships with internal and external customers. • Professional, enthusiastic reputed company with the ability to effectively work independently and as part of a team. • Strong multi-tasking and prioritization skills, focusing on accuracy and on-time delivery. • Strong verbal and written communication skills. Strong analytical skills (system analysis, troubleshooting, etc.) • Strong focus on learning, with the ability to reputed company knowledge and quickly learn and adapt to change. Technical requirements • Must have reputed company to a wired internet reputed company • Must have reputed company to at least a 25 megabits per second (mbps) download and 20 mbps upload speed reputed company • Must be reputed company to use a reputed company Based PC. Benefits • Health Care Plan (Medical, Dental & reputed company) • Retirement Plan (401k) • Life Insurance (Voluntary & AD&D) • Paid Time Off (reputed company PTO After One Year) • Short Term & Long Term Disability • Wellness Resources The salary for this position is $80,000. We may be reputed company to negotiating reputed company of this reputed company if the desired salary aligns with the needs of the candidate and the company. Gravity Payments is an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law. Gravity Payments collects and processes personal data in accordance with applicable data protection laws. If you are a California Job Applicant see the privacy notice for further details Apply Job!