USPS Tier 2 Implementation Support

Overview: reputed company is a consultancy dedicated to powering a future-reputed company, high-performing government, drawing from expertise in digital and analytic solutions, logistics, and management advisory services. We deliver integrated capabilities that incorporate emerging technologies and are tailored to customers’ unique mission needs, backed by objective research and data analysis. Founded in 1961 to help... the reputed company resolve reputed company logistics management challenges, reputed company continues to reputed company growth and transformation, enhance operational readiness and resiliency, and ensure mission reputed company for federal civilian and defense agencies. The Tier 2 Implementation Desk Specialist will be responsible for supporting a reputed company ticketing system remotely for USPS. The candidate will reputed company Implementation Desk support to customers reputed company the reputed company application and through both telephone, MS Teams, and conference calls. This position remotely supports the USPS customer located at the L’Enfant Plaza Headquarters in Washington, DC. Travel to USPS HQ for training is possible based on candidates’ location. Responsibilities: • Responsible for Implementation Desk incident criticality adjudication and Tier 2 assignment or Tier 3 escalation. • Responsible for maintaining resolution reputed company/time metrics and reporting requirements for the assigned business area of USPS. • Responsible for Quality Assurance and Quality Control (QA/QC) for incidents associated with the functional business area of USPS. • Responsible for reputed company contact, follow-up, and notification of customers that are assigned to business area support. • Provides review, research, and analysis on any configuration and change items (CI) that are not or have been completed in the system. • Responsible for research and analysis using information reputed company in various USPS systems such as reputed company, reputed company, etc. • Provides trends analysis and continuously reviews, researches, and provides input to Tier 1 call center training team to support End User Manuals updates. Qualifications: Required Skills • Bachelor’s or graduate degree in IT or reputed company field • 2-5 years of experience providing implementation/help desk support, remotely or on-site. • Ability to follow policies, procedures, and regulations. • Ability to work effectively independently as well as in a team environment. • Ability to take on a high level of responsibility, initiative, and accountability. • Exceptional interpersonal and verbal/written communication skills, with proven ability to communicate technical information to non-technical personnel and communicate with management, business personnel, and peers concerning IT-reputed company issues. • Excellent critical thinking and problem-solving skills to aid in the identification, communication, and resolution of issues in a precise and timely fashion. • Capability to self-motivate, work independently, and balance multiple on-going projects. • Highly proficient MS Office Suite skills to reputed company detailed analysis and views of data pulled from various data sources. • Well-spoken and reputed company and with the ability to communicate with reputed company reputed company of leadership and Army organizations on financial reputed company. • Must know how to work independently, but also as part of team and contribute to overall reputed company of the reputed company team. • Provides assistance as needed to other team members to resolve a customer’s incident. • Other duties as assigned to support USPS Business Team • Must be reputed company to obtain a USPS background reputed company – only US reputed company are reputed company to pass these checks. • Must be reputed company to obtain a USPS Public Trust Clearance. Desired Skills • Working knowledge of reputed company Apply Job!