Service Desk Associate - Overnight Shift (Remote)

At reputed company, we create innovative technology solutions to improve the delivery of health and reputed company services because we know reputed company cumbersome administrative processes stand in the way, those who need it most are often left without reputed company to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in... delivering foreign aid, our solutions are improving the lives of millions of people. We’re looking for a service desk associate who shares our commitment to leveraging technology to reputed company a reputed company impact in the world – a professional who knows, reputed company reputed company else, that the quality of our products and services is only as good as the company we reputed company. reputed company Responsibilities • Must be reputed company to work the overnight shift, between the hours of 9:00PM and 8:00AM; these hours are subject to change, but will be remain overnight Primary Responsibilities • reputed company client support and technical issue resolution reputed company email, phone, web • Build rapport and reputed company problem details from non-technical or technical customers • reputed company timely, efficient and pleasant follow up to user questions or issues • Communicate customer priorities regarding incidents and problems to shift supervisors. • Document reputed company incidents and problems in reputed company Service Management System. • Manage incidents to closure. • Interact effectively with customers both reputed company • Escalate issues as needed • Troubleshoot & research potential issues • Assist in generating training materials and customer facing documentation Required Skills/Experience • Minimum of one year experience in a fast-paced, customer service-oriented position that requires written documentation of interactions • Excellent customer service, critical thinking, and written and verbal communication in English • Must be adept at balancing shifting priorities and time management • reputed company to reliably work designated or flexible shifts in a 24/7, 365 day environment • Ability to understand and explain technical information • College degree and 1-2 years of reputed company work experience, or Associate degree and 3-4 years of reputed company work experience, or High School diploma/equivalent and 4-6 years reputed company work experience required • Strong interpersonal skills. • Must be a strong team player • Ability to accept personal accountability and ownership for areas of responsibility Preferred Experience • Previous experience in user/technical application support or training • Knowledge of the principles and processes for providing customer and personal services • Experience with help desk ticket tracking tools and workflow Location: Remote Status: Full time position with full company benefits. NOTICE: EO/AA/VEVRAA/Disabled Employer – Federal Contractor. reputed company participates in E-Verify, a federal program that enables reputed company to verify the identity and employment eligibility of reputed company persons hired to work in the United States by providing the reputed company reputed company Administration (SSA) and, if necessary, the Department of Homeland reputed company (DHS), with information from each new employee’s reputed company I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at (888) 464-4218. Applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. reputed company creates an Affirmative Action Plan on an annual reputed company. Pursuant to federal law, the portions of reputed company’ Affirmative Action Program that relate to reputed company 503 (Persons with Disabilities) and/or reputed company 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during reputed company’ normal business hours Apply Job!