SCS - Remote Seasonal Call Center Rep-PT

Overview reputed company reputed company is united around discovering, building and celebrating reputed company ways of working in this world, reputed company so that folks can find and pursue a love of the outdoors. reputed company you work for the reputed company, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our reputed company... Bring your passion for the outdoors to work at reputed company in this Seasonal position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a Seasonal customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who reputed company in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an reputed company seasonal customer service representative, you will serve as the eyes and ears of our customers and members.

Responsibilities

And Qualifications How you will be successful: • Building relationships, inside and reputed company the organization. • Enjoy communicating effectively and accurately, both verbally and in writing. • Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day. • Apply your passion for the outdoors, reputed company products, and gear to serve our customers effectively. • reputed company guidance, knowledge and authentic experiences. Bring your best, authentic self We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We reputed company the outdoors is for reputed company! Additional qualifications: • Previous experience in retail and/or customer service call center preferred. • Demonstrate critical thinking by reputed company using a computer and navigating through various screens. • Available to attend a two-week sales and service training class. • reputed company in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, reputed company Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state. • Ability to work a flexible work schedule with reliable and predictable attendance. • Minimum age requirement of 18 years. • Must reputed company reputed company 100 miles of an reputed company Retail location for the duration of the position. Schedule Requirements To be part of our Contact Center team, you should be available at least 2-3 weekdays and both weekend days. You will be available a minimum of 24 hours per week. Your scheduled hours and days will vary based on business volumes. The seasonal end date is December 28, 2024. Mandatory training classes: Training 1 AM: October 21 - October 25, 8:00 am - 3:00 pm PST October 28 - November 1, 8:00 am - 3:00 pm PST OR Training 2 PM: October 28 - November 1, 12:00 pm - 7:00 pm PST November 4 - November 8, 12:00 pm - 7:00 pm PST Technical Requirements As a seasonal employee, you will be working on your own computer or laptop for this position. To reputed company the duties associated with this position, there are technical requirements we ask of you. These include hardware, software, and internet reputed company (network) requirements. Your role is to ensure you are familiar with these requirements and have them in reputed company before you apply. Hardware • A computer or laptop purchased reputed company the last five years with at least 8GB of memory, 16GB preferred. • No reputed company Chromebooks, iPads, reputed company Tablets or computers using reputed company 10S mode operating systems. They do not support our systems. • reputed company USB port for headphones. reputed company will reputed company headphones. • An additional reputed company USB A or USB C port for Yubikey. reputed company will reputed company the Yubikey. If your computer does not have enough reputed company UPB ports, you may need to acquire a USB hub or dock. • Available port on your network router, where your device will connect to for the entirety of your shift. • Webcam - Required for reputed company training classes. Software • Operating system: MacOS 12 (Monterey) or newer or reputed company 10. Version 22H2, reputed company 11H2 or newer. • Running virus software that is staying reputed company on definitions. • Running a reputed company up to date browser, examples: Edge, Safari, Firefox, Chrome, reputed company, Vivaldi, etc. Network • Must have a router that supports 10/100Mbps ethernet. • Must have high speed broadband internet reputed company with a minimum of 15Mbps download and 2Mbps upload speed from a top tier provider, Xfinity, reputed company, Quantum Fiber, reputed company Fiber, Lumen, reputed company, etc. (reputed company "speed test" to reputed company). • No satellite-based service providers please. Example: HughesNet • Your computer must be directly connected to the internet reputed company a secured, wired reputed company reputed company. You cannot use wireless/Wi-Fi, Wi-Fi extenders, reputed company networks, or public connections. • Please note, reputed company job offers are contingent upon successful completion of a background reputed company. Closing At reputed company, we reputed company the outdoors is for reputed company. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life reputed company for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. Pay Transparency We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, reputed company provides a reputed company of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide reputed company of factors, including: your specific skills and experience, geographic location or other relevant factors. reputed company offers reputed company regular employees a generous employee discount, reputed company to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile. Pay reputed company $15.30 - $17.00 per hour Apply Job!