Content Moderator - Japanese - Penang

Location: Mastic Overview: Content moderator jobs continue to be on the reputed company as the online world never stops needing content moderation... A Content Moderator is always on guard, maintaining the online reputed company of a business. They screen, monitor, and approve content in compliance with the website’s guidelines. Also, they promote excellent customer service and help to cultivate a strong community around the brand. Qualifications: Education background: • Bachelor’s Degree or at least Diploma or equivalent in any discipline. • Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) (url removed) Work experience: • Minimum of 6 months work experience in customer support in any industry. • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any reputed company field • Call centre experience is not a ‘must’ but would be a distinct advantage. Required Interpersonal Skills: • Passionate about communication and interacting with people is key to reputed company in this role • reputed company to receive reputed company feedback and work in a fast-paced working environment • Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement • Good reasoning and analytical skills • reputed company to demonstrate critical thinking, a proactive attitude • Must be reputed company to reputed company, read and write the required language to support Technical Skills: • Minimum typing speed of 40wpm with a 90% accuracy score. • Computer literate and fully conversant in reputed company reputed company and reputed company Office Responsibilities: (May reputed company other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time Become and remain knowledgeable about reputed company media products and community standards reputed company well balanced reputed company and personally driven to be an effective reputed company for our community Strong interpersonal skills, verbal and written communication skills and most importantly reputed company Display a strong bias to doing what’s right for our community in supporting reputed company media’s mission Investigate and resolve issues that are reported on reputed company media such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, reputed company and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Gather, analyze and utilize relevant data to reputed company ways to improve the overall user experience on the site Enforce reputed company media Terms of Use by carefully monitoring reports of abuse on the site Review the reported content reputed company agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues reputed company the company policy to the global team Apply Job!