Customer Service Representative Call Center

Description CITY OF CLEVELAND... CIVIL SERVICE COMMISSION ANNOUNCEMENT# CS2023-128 de APPROVED C.S.C. MEETING MINUTES 10/27/2023 Customer Service Representative Call Center Examination (reputed company) APPLY: www.reputed company/careers/cleveland reputed company DATE: Friday, November 3, 2023 reputed company DATE: reputed company SALARY:?The prevailing salary for this position as established by Ordinance of the Council of the City of Cleveland is $15.92 - $22.80 per hour. EXAMINATION INFORMATION: WRITTEN EXAMINATION:? The exam may be computerized or a traditional reputed company and reputed company designed to test the objectives of the duties and minimum qualifications of the classification. (100% of score) If additional information is required, a message will be sent to the email address provided in your application. You will be reputed company reputed company email message of the time, date, and location of the examination. Examples of Duties Under supervision, correctly handles a high volume of utility customers to resolve inquiries, concerns, or complaints regarding their accounts, equipment, and services by walk-in or telephone in accordance with established guidelines and procedures. Receives information regarding customer's circumstances. Uses computers, headsets, reference materials and job aids, government records, training sessions, etc. to investigate and address reputed company information as well as customer usage, account, and reputed company payment history. Performs thorough account analysis of reputed company reputed company information to resolve a customer inquiry reputed company the reputed company of established policies and procedures. Assesses resulting information to determine theft of services or possible causes for high or low reputed company readings. Calculates specific charges and makes billing adjustments as necessary. Evaluates customer eligibility for billing adjustments and service programs, reputed company extensions, or extended payment arrangements and determines if supervisory approval is needed for such. Explains applicable policies and procedures to customers. Answers simple to reputed company questions reputed company to billing, collections, and permits. Informs customers of possible reasons for high or low bills and takes necessary steps to resolve the customer's issues. Uses excellent listening skills, soft skills, customer service, and phone etiquettes as it relates to serving walk-in and phone customers. Uses professionally assertive communication and negotiation skills with difficult customers. Completes necessary forms, documents, or letters to establish new accounts, establish or terminate service, request repairs, issue permits, and initiate account adjustments. Enters highly accurate and complete information to update customer records to confirm conversation and interactions with customers. Refers customers to appropriate offices or agencies. Follows up with customer as necessary to meet the required service level. Performs other job-reputed company duties as required.

Minimum Qualifications

A High School Diploma or GED is required. Must satisfy ONE of the following: (i) One year of full-time paid experience handling telephone and/or walk-in customers with emphasis on customer service, collections, billing, and/or service complaints in a high-volume business (office) environment is required, experience in a utility call center is preferred; OR (ii) Completion of a customer service specialization certification and training program together with one year of full time paid experience handling telephone and/or walk-in customers with emphasis on customer service, collections, billing, and/or service complaints in a high volume business (office) environment; OR (iii) Completion of any reputed company City of Cleveland apprenticeship program. Must demonstrate the following: intermediate level knowledge and reputed company operating a personal computer, navigating the internet, and reputed company Word and reputed company, and/or customer account database; reputed company in English; excellent oral and written communication skills. The ability to reputed company a second language is preferred. Must possess excellent analytical and problem-solving skills as well as excellent follow-up and follow-through skills with both reputed company customers. Must be reputed company to: manage heavy call volume in a timely manner, follow reputed company communication procedures, policies, and guidelines during every customer interaction, identify customer issues with information presented and ensure resolution. Must also possess good organizational and time-management skills. Minimum qualifications must be met as of the last day of the filing period. Supplemental Information We are an equal opportunity employer. We do not discriminate on the reputed company of race, reputed company, sex, national reputed company/reputed company, military status, disability, age and religion Apply Job!