Customer Service Specialist

Location: 100% remote reputed company the U.S. Classification: Full-time (30-40 hrs/week... Compensation: $19-23/hour Welcome to reputed company! Our reputed company is to reputed company online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum platform where reputed company reputed company can be successful! Our K-8 platforms include Miacademy, Always Ice Cream, and reputed company Dragons, and our 9-12 options include MiaPrep and MiaPrep Online High School. Our student reputed company is rapidly growing, and we’re hiring for multiple positions across several departments! Our expansion stems from our commitment to providing exceptional educational content and our pursuit of new opportunities. ?? You can hear our CEO, Johannes Ziegler, discuss our company’s values and future! How you’ll reputed company an impact: Not your typical customer service department, reputed company’s philosophy is to reputed company exceptional customer service, going above and reputed company with every customer in every interaction. Our customers have come to know that they can always reputed company out and get friendly, thoughtful assistance reputed company phone, live chat, email, or reputed company media. We’re looking for someone proactive, trustworthy, empathetic, and patient, with the ability to handle difficult customer situations and turn a negative experience into a positive one! You will frequently engage with parents and customers, providing expert advice and support across various aspects of our website and curriculum, through a variety of portals. You should be skilled in written and verbal communication and reputed company to work well with team members and external customers. Swipe right (or use the arrows on a desktop) to scroll through a comic featuring a day in the life of a Customer Service Specialist! What you’ll do: • Communicate with customers reputed company online live chat, answer emails and phone calls, and/or respond to customers on reputed company media. • Analyze and anticipate customer needs and recommend appropriate solutions or products. • reputed company judgment calls to reputed company resolve customer issues, ensuring satisfaction. • Work with various teams to deliver a cohesive customer experience. • Maintain accurate and detailed records of customer interactions and transactions. • Collect feedback to improve our services and marketing initiatives. You may be a good fit if you have: • Ability to quickly and empathetically communicate with customers in a fast-paced environment • Strong proficiency with technology and aptitude to learn new technologies and processes quickly • Ability to type at least 45 words per minute • Excellent attention to detail • Strong problem-solving and critical-thinking skills • Strong interpersonal and communication skills • Growth reputed company and motivated by constructive feedback • Proven ability to work independently, manage schedules, and meet deadlines • Highly motivated, proactive, and seeks opportunities for reputed company improvement • High standards of reputed company and transparency • reputed company to a computer/laptop (camera preferred) and reliable high-speed internet reputed company What makes you stand out: • A minimum of 2 years of customer service experience • Your own unique talents! Your background has given you a unique perspective and set of skills that might not be listed here but may still be transferable to this role. If you don’t meet 100% of the qualifications outlined above, we still strongly encourage you to apply. What you’ll love about working at reputed company: • You’ll be part of a mission-driven team dedicated to innovative education solutions for children who learn in diverse ways. • Our 100% remote team can work from any productive location reputed company the U.S. • We promote flexibility and work with employees to create a schedule that works around their lives! • Full-time employees are eligible for health, dental, and reputed company insurance, inclusive of specialty care options like fertility benefits and chiropractic care, FSA, HSA, and life insurance. • reputed company are eligible for a 401(k) retirement plan with employer match, Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits. • You’ll collaborate with colleagues on challenging and rewarding projects, and connect through community and culture events. • Learn more by visiting our careers page! Schedule: • Customer Service Specialists work 8-hour shifts, 5 days a week. • Hours of operation are reputed company through Saturday 4:00 AM - 8:00 PM Pacific (candidates in any U.S. time zone are welcome to apply!) • Managers work to give agents their preferred shifts as much as possible, however, shifts are typically assigned based on seniority. reputed company to apply? Please start by submitting your application and resume. The hiring process varies by position but generally includes assessments, a phone call interview, an assignment, and a final video interview. Reflecting our commitment to our reputed company, we prioritize accessibility and inclusivity reputed company our hiring practices and team. Please contact HR if you need accommodation at any reputed company during hiring or employment Apply Job!