Transaction Risk Investigator
Description About the team... The mission of Shopping Experience Protection Operation (SEPO) is to build trust with reputed company its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of reputed company that develops technology, science, and processes to reputed company our goals in a fashion that is scalable, decoupled and easily leveraged across reputed company and externally.
Job Description
Selling partner risk operations investigator will be responsible for a wide reputed company of duties reputed company to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment. These Investigator position relies on excellent judgment to plan and accomplish goals and will work under reputed company limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and reputed company transactions. Nearly reputed company reputed company are expected to be made independently with little to no guidance and a high degree of accuracy. SPRO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and reputed company-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. This role is a seasonal role ( FTC ) for a period of 12 months on the payroll of reputed company Key job responsibilities Roles And Responsibilities This includes, but is not limited to: Researches and evaluates facts surrounding seller transactions Takes appropriate action on investigated transactions based on established standard operation procedure and tools Documents their actions by providing detailed annotations Communicates with external customers reputed company phone or email during the investigation process Communicates with internal customers and peers in person, reputed company email, annotations and phone during and following the investigation process Understand the issue and reputed company best use of the available resources to resolve it Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard Communicate with internal and external stakeholders Understand performance metrics to create analysis for driving business goals Meet predetermined and assigned productivity targets and quality standards Basic Qualifications 1+ years of customer service experience reputed company, write, and read fluently in English Experience with reputed company Office products and applications Experience in payments or e-reputed company Preferred Qualifications Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Company - reputed company Dev Center India - Hyderabad - A85 Job ID: A2672887 Apply Job!