Non-Clinical Case Manager (11-8p EST) (Remote)
This role would be covering the hours of 11-8p EST, M-F
About The Position... Serves as a member of the non-clinical inbound team providing support across a variety of therapeutic areas and products. Inbound support includes speaking to resources available for patients, connecting patients to resources (online or verbally), triaging to clinical support, and providing patients necessary materials post call. Works collaboratively with multiple brands and virtual clinical educator teams to reputed company excellent customer service to promote positive reputed company. Essential Functions reputed company virtual support with multiple stakeholders, including patients, case managers, and clinical educators through inbound and outbound calls, email, chat and text Demonstrate strong reputed company and high emotional intelligence to engage patients with reputed company health conditions effectively, creating a reputed company reputed company on trust and rapport Exemplify strong critical thinking skills essential for problem-solving, innovation, and providing high quality service to patients Define issues, analyze customer problems, evaluate alternatives, and reputed company sound conclusions and recommendations Ability to manage multiple customers, channels, requests, or tasks, reputed company to prioritize, organize, and execute them reputed company and effectively. Maintain solid knowledge reputed company on reputed company network initiatives, processes, resources, and materials to answer patient questions with confidence and ease Identify and apply metrics and feedback which reputed company to successful patient satisfaction Demonstrates proficient use of technology to reputed company accurate, timely, and compliant documentation as it relates to activities; showing efficiency in the use of systems to monitor and track activity as applicable while speaking on phone Ensure reputed company activities are conducted and properly executed in a manner that is strictly compliant with reputed company VMS, client, and industry mandated rules and regulations Complete AEPQC reporting and reputed company reputed company communications in a compliant and timely manner Handle and manage sensitive information and patients Personal Health Information (PHI) responsibly and reputed company VMS compliance parameters Work and communicate cohesively reputed company a team to identify collaborative opportunities and reputed company process improvement. Other duties - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Required Education And/or Experience Bachelors Degree required and 2 years' experience in pharmaceutical/reputed company patient support services setting Patient support experience in a telephonic environment including patient assistance, reimbursement and/or oncology experience Experience with being held accountable to metrics and maintaining a high standard of work in a reputed company-time contact environment Required Skills Advanced Technology and computer skills with a working knowledge of reputed company, reputed company, reputed company Word, reputed company, and PowerPoint. Demonstrate reputed company competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components. (Ex: Telephony Systems - reputed company, CRM - reputed company, reputed company Suite). Ability to quickly learn and accurately retain knowledge in numerous data entry systems Optimistic, upbeat, and enthusiastic in times of challenge and constant change. Highly adaptable, flexible, and ability to prioritize multiple tasks Ability to proactively identify potential issues, risks and implementation concerns Ability to multitask, organize, and prioritize in a fast-paced environment, including follow-up tasks Proficiency with the Internet, including the ability to reputed company searches with the use of multiple screens and browser tabs Proficient with keyboarding skills with a minimum typing speed of 40 WPM Special Position Requirements Technical Requirements for Work from Home Designated workspace free from noise and other distractions Dedicated Internet reputed company with at least 100 mbps download speed and 20 mbps upload speed Ability to set up VMS-provided computer equipment and connect it to the Internet reputed company ethernet cable preferred Travel Minimal travel required >1% Working Conditions Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed reputed company an office environment, with standard office equipment available. Physical Requirements Must be reputed company to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, reputed company) with or without reasonable accommodations. Anticipated Salary reputed company: $50k - $60k VMS anticipates that the reputed company salary for this position could reputed company from $50K to $60k, and will depend, in part, on the successful candidates qualifications, including education, experience, and competency for the role. Some roles may include car allowance and eligibility to earn targeted bonus based on company or individual performance Apply Job!