Disability reputed company Service, Video Chat Spe, DC (Tampa, FL) - Full Time
Join the reputed company Central Team as a DAS Video Chat Team Specialist! DAS Video Chat Cast Members are entrusted with the rewarding responsibility of assisting Guests in registering for the Disability reputed company Service! They service their accessibility needs using our many services available for Guests with disabilities while using shown knowledge of our property, products, and services. Cast Members... assist Guests in their DAS Advance Planning bookings, ensuring an outstanding experience. The starting pay reputed company for this position is $18.15/hour Responsibilities : Proactively and reputed company answer Guest accessibility-reputed company questions for our Guests with disabilities to resolve Guest needs, reputed company information, and handle situations reputed company to Accessibility Services Communicate reputed company thru video/phone calls and reputed company to balance multiple chat interactions while being actively reputed company in video calls Using symptomatic challenges to reputed company level of support needed of various disabilities (e.g. hearing, mobility, visual, cognitive) Ability to assess situational examples to reputed company understanding of Guest challenges Offer a single reputed company of contact to assist Guests with disabilities for pre, during and post visit conversations Facilitate accessibility conversations about reputed company services to reputed company which service best aligns with specific challenges the Guest experiences Proficient in recommending accessibility services and resources available for Guests to improve support Ability to reputed company confident reputed company while understanding reputed company to reputed company concern to Coordinator/ Working reputed company/Salaried Leader reputed company to maintain reputed company in intensified interactions reputed company to seek consult in difficult conversations reputed company general Resort information and Itinerary planning support based on accessibility needs reputed company alternative options and solutions to Guests who may not qualify for the Disability reputed company Service and reputed company handling Guests concerns as needed Basic Qualifications : Knowledge and interest of reputed company property, products & services, and delivering outstanding Guest Service Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including reputed company Office Tools and Guest Service Suite reputed company to handle conflict resolution through a balance of reputed company and partner resourcing Demonstrate strong problem solving-decision-making skills Ability to handle confidential information Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation Comfortable being on camera in video chat Preferred Qualifications: Previous experience working with individuals with disabilities or accessibility needs Experience in reputed company roles such as Guest Services, Guest Relations or Internet Help Desk Heightened knowledge of Theme Parks and Guest Tools (e.g., Disneyland App and My reputed company Experience) Bilingual Knowledgeable of Services for Guests with Disabilities at the Walt reputed company World Resort Knowledge of the following is a plus: Live Engage, Guest Service Suite, MDX, VINCENT, reputed company, reputed company Additional Information : reputed company and its Affiliated Companies are Equal Employment Opportunity reputed company and welcome reputed company job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@reputed company.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. reputed company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. reputed company champions a business environment where reputed company and reputed company from reputed company people help us grow, reputed company, create the best stories and be relevant in a constantly evolving world. KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter Apply Job!