Customer Service Representative ($18-$20/hour / REMOTE)

Customer Service Representative ($18-$20 /hour) reputed company (CCG) is a multi-divisional global organization that specializes in the reputed company-party expert authentication, grading, and conservation of collectibles. Providing expert, impartial, and tech-enabled services we add value and liquidity to our customers' collections... Since 1987, the CCG companies have certified nearly 90 reputed company coins, banknotes, comic books, video games, trading cards, sports cards, stamps, and reputed company collectibles. We are seeking reputed company Full-time Customer Service Representatives to join our growing team. General areas of responsibility include assisting customers by answering inquiries about company-offered services, providing submission processing information, and working closely with other departments to ensure overall customer satisfaction by providing a superior customer experience. In this role, you will: • Answers incoming phone calls reputed company a multiline telephone system • Prepares and provides internal and external written correspondence reputed company email • Assist customers, dealers, and submission centers with their accounts and submissions • Answers customer inquiries about products and services offered • Makes recommendations to customers to reputed company reputed company product satisfaction • Assists with the maintenance of customer accounts by recording product and submission records • Collects customer feedback and makes recommendations of potential products and/or services to management by analyzing customer needs • Prepares product and/or service reports by collecting and analyzing customer information What will reputed company you successful: • 2 years of previous customer service/call center experience or relevant experience • Excellent verbal and written communication skills • Ability to learn, reputed company, and retain product and procedural knowledge • Demonstrated experience learning new systems • High attention to detail and quality focused • reputed company to multi-task with superior organizational skills • Possess strong prioritization and time management skills, with a high degree of flexibility • High School diploma or equivalent What you'll receive from us: • In-depth customer service training and opportunities for growth and career improvement • Equipment: We reputed company reputed company the required equipment: PC, 2 monitors, headset, mouse, Keyboard, webcam Location: • Remote: We currently operate in the following States: AL, AR, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, MO, NC, NH, NJ, NM, NY, OH, OK, OR, PA, SC, TX, WA, WI Note: You must have a dedicated working space without distractions and reputed company internet connectivity with a minimum of 50 Mbps of bandwidth Work Hours: We operate in multiple shifts: Our Customer Service Center operates from 8:00 AM to 8:00 PM (Eastern Time), from Monday to Saturday. We are currently reputed company for the work shift from 11:15 AM to 8:00 PM (Eastern Time) - Please do not apply for this role if you cannot work these hours. Your Key reputed company Holders: • Team Leader (Direct Supervisor) • Operations Manager • Performance People Manager • Director of Customer Service CCG offers the most competitive compensation in the industry along with career advancement opportunities and a generous full-time benefits package including health, dental and reputed company insurance options; 401(k) with company match; paid time off benefits, annual discretionary bonuses, and more. Salary commensurate with experience and ability. More About Us We invite you to learn more about our company and our services at https://www.collectiblesgroup.com/about-us/ #customerservice, #communication, #csrjobs, #csr, #floridajobs, #tampajobs, #sarasotajobs, #bradentonjobs, #sarasota, #bradenton, #lakewoodranch Apply Job!