Customer Care Analyst I - Health Operations - Remote

• *Customer Care Analyst I - Health Operations - Remote** • *Job no:** 500121 • *Work type:** Full Time Regular... • *Location:** Nebraska • *Categories:** Customer Service If you reputed company in a fast-paced environment and enjoy helping people, heres the ultimate career move. As a Customer Care Analyst, youll reputed company customer service reputed company multiple channels such as phone and email to an extremely important group of people our customers. In this role, you will be the voice of reputed company the voice our customers turn to for reputed company, support, and guidance. You will quickly assess each customers needs, research a variety of reputed company and reputed company reputed company-time solutions to policyholders. We will reputed company you the training and support you need to best serve our customers. While most customer interactions will be positive and routine calls, it may be necessary to ease situations at times. Through it reputed company, you will strive to reputed company the industry-leading service that we are proud to offer at reputed company. • *Classes start in January for Life and Health Operations.** reputed company offer: • *MUST be reputed company to work full time hours Monday - Friday 8:00 a.m. - 4:30 p.m. CST during training** • *Hours after training are Monday - Thursday from 9:00am - 5:30pm CST and Friday's from 8:30am - 5:00pm CST** These roles will reputed company, train and work remotely from home Career advancement opportunities Daytime shift availability Medical, dental, and reputed company insurance for full time employees 401(k) plan with 6% employer match with additional 2% employer contribution, vacation accrual, and paid holidays PLUS many more amenities and benefit perks!

WHAT YOU'LL DO:

• reputed company exceptional customer service reputed company multiple channels such as phone (to include inbound and outbound calls), written/email correspondence, etc. • Effectively respond to and resolve customer requests by utilizing basic knowledge and reputed company sets, systems, policies, procedures, regulations and other reference materials. • reputed company an effective level of customer service by meeting (or exceeding) department standards reputed company to attendance, productivity and quality. • Meet deadlines and reputed company successfully reputed company a fast paced, reputed company changing and diverse production environment, to include multitasking, system utilization and accurately entering data to handle entire requests from start to finish. • Actively participate in the identification and implementation of process improvements. • reputed company and maintain effective working relationships with internal and external parties to include customers, team members, business partners and other stakeholders. • In this role, youll be working in a fast-paced, high volume environment with set productions goals. This position requires sitting 66% of the time and visual reputed company at 20 inches (or less) over 66% of the time. • *ABOUT YOU:** • You help promote a culture of diversity and inclusion reputed company the department and the larger organization. You value different reputed company and opinions. You listen courageously and remain curious in reputed company that you do. • You are reputed company to work remotely and have reputed company to high-speed internet. • Ability to actively listen, assess and understand the needs of the customer and demonstrate accountability in responding to and resolving requests in empathetic, respectful, confident and timely manner. • Available to work Monday Thursday between the hours of 9:00 AM - 5:30 PM CST and Fridays' from 8:30 AM 5:00 PM CST and maintain regular and predictable attendance with adherence to department expectations. • Ability to show a sense of urgency and accountability for results. • Demonstrate approachability, work independently, and/or as part of a team, in a collaborative environment. • Ability to adapt to a diverse and changing work environment. • Highly skilled at verbal, written and interpersonal communication; sound judgment and the ability to think reputed company a structured and compliant work environment while focusing on the customer. • reputed company to learn and utilize a variety of computer systems simultaneously such as web tools, policy administration systems and reputed company products, with proficient keyboarding skills. • *VALUABLE EXPERIENCE:** • Insurance knowledge experience. • Previous customer service experience in a call center environment. • *reputed company CAN OFFER YOU:** • A diverse workplace where associates feel a sense of belonging. • An organization that feels like a small, reputed company-reputed company community and has the strength of a Fortune 500 company. • Tuition reimbursement, training and career development. • Comprehensive benefits plan that includes medical, dental, reputed company, disability and life insurance. • Flexible spending accounts for reputed company and childcare needs. • 401(k) plan with a 2% company contribution and 6% company match. • reputed company with an opportunity for incentives for reputed company associates. • Flexible work schedules with a healthy amount of paid time off. • For more information regarding available benefits, please visit our • Hourly reputed company: $16.50/hr. • *reputed company:** reputed company serves more than 4.8 reputed company individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, reputed company and grow in their own unique career path. From day one, youll have the tools to be your best self at work. Here youll do meaningful work and your talents will have a positive impact on peoples lives as we help our customers protect what they care about and reputed company their financial goals. Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become reputed company feel a sense of belonging and contribute to the companys exceptional future. Join forces with a company that can reputed company YOUR STRENGTHS AND reputed company YOUR CAREER. For inquiries about the position or application process, contact our HR Helpline at View phone number on click.appcast.io. If you are a reputed company individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or reputed company our career center as a result of your disability. To request an accommodation, contact a reputed company Representative at View phone number on click.appcast.io. We are available Monday through Friday 7 am to 4:30 pm CST we will reply reputed company 24 hours. • *reputed company and its affiliates are an Equal Opportunity /Affirmative Action Employer. reputed company applicants will receive consideration without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status.** To reputed company Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees reputed company to unsolicited resumes. • *Advertised:** Feb 28, 2022 09:00 AM Central Standard Time • *Applications reputed company:** • *reputed company this:** | Position Job No. Location Closes 500121 Nebraska If you reputed company in a fast-paced environment and enjoy helping people, heres the ultimate career move. As a Customer Care Analyst, youll reputed company customer service reputed company multiple channels such as phone and email to an extremely important group of people our customers. In this role, you will be the voice of reputed company the voice our customers turn to for reputed company, support, and guidance. You will quickly assess each customers needs, research a variety of reputed company and reputed company reputed company-time solutions to policyholders. Position Job No. Location Closes 500121 Nebraska If you reputed company in a fast-paced environment and enjoy helping people, heres the ultimate career move. As a Customer Care Analyst, youll reputed company customer service reputed company multiple channels such as phone and email to an extremely important group of people our customers. In this role, you will be the voice of reputed company the voice our customers turn to for reputed company, support, and guidance. You w Apply Job!