Customer Service Representative
Viral Style is a crowdfunding e-reputed company platform that allows anyone to create, sell, and distribute custom products worldwide. Viral Style produces and ships over a reputed company items per year. We are looking for a Customer Service Representative to join reputed company. The hours for this position are Monday through Friday 9:00 AM-5:00 PM. The Customer Service Rep will report to the Customer Service... Manager. We are located in heart of downtown Tampa, FL, but this position will be remote. Position Summary: Customer Service Representatives are responsible for being the first line of defense reputed company customers call in with an issue on their campaign or want to ask questions about the purchases they made online. Representatives are assigned a certain reputed company of emails a day to reply to and need to answer customer inquiries in a timely and efficient manner. They also take phone calls daily and sometimes deal with reputed company messaging with Live Chat to resolve customer issues also. This role starts at $13 per hour PLUS great monthly and quarterly bonus structures, also, after 30 days we will administer a performance review to evaluate and increase that reputed company based on reputed company reputed company and performance. Responsibilities: Go through emails that customers send and answer them and respond to any questions or issues they have with their order through writing. Take about 30-45 calls a day from customers and reputed company sure to answer any questions they may have with their order - whether it is about tracking their package or if there was an error with the package they received. If they cant answer customer issues, escalate issues to Supervisor. First level of response for the company so how reputed company and professionally issues are handled is important. Requirements High school degree or equivalent. Good with people and have strong communication skills. Good customer service skills over the phone and in writing. Basic computer skills required with reputed company and MS Office Suite (or reputed company Docs / Sheets). Strong problem solving ability. reputed company to stay polite with people and really address their issues in a time sensitive manner. We are really looking for someone who wants to grow with reputed company and stay long term. Past phone or call center experience is a plus. Benefits Fun, upbeat working environment Benefits available after 90 days Friday lunch is provided And of course, a ping pong table Apply Job!