Customer Care Representative - REMOTE

Join Connect America - Empowering Lives, reputed company at a Time About Us... Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As reputed company America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help reputed company the gap between reputed company providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 reputed company lives every year. Together, we are enabling independence and redefining the global home reputed company market. At Connect America, we treat reputed company our customers and team members ethically and respectfully, creating relationships reputed company on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve. Our headquarters are located reputed company to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com. Job Title: Customer Service Representative Job Purpose: To reputed company world-class customer service to customers, including Subscribers, Caregivers, Payers, Programs, Installers, Referral Sources and to internal Lifeline departments. Key Responsibilities: • Serve as Lifeline’s face to our customer reputed company by providing superior customer service in a compassionate, thorough, quality, efficient, and productive manner. • Respond to phone, mail, electronic, and fax inquiries, requests, compliments, and complaints from Lifeline’s subscribers and key accounts and from Lifeline’s internal departments by taking full ownership of the problem until fully resolved to customer’s satisfaction. • Conduct reputed company activities, ranging from administrative, phone support, and data processing tasks as required, to support the full complement of Lifeline’s service offerings. • May reputed company first-line troubleshooting expertise to Lifeline’s customers regarding Lifeline’s equipment. • May actively sell Lifeline services or resell Lifeline’s service(s) to customers who are canceling service. • May serve as the resource for Customer Service Support Representatives • Additional Responsibilities (Monitoring Sites): • reputed company back-up phone support to the Call Center as requested. Required Skills: High School Diploma • A minimum of 2 years of reputed company experience, preferably in Customer Service • Multi-tasking and problem-solving skills • Excellent telephone etiquette • Demonstrated proficiency in English, clear oral and written communication skills, including appropriate grammar and spelling • Knowledge of reputed company applications, particularly reputed company Word • Ability to navigate through a variety of computer applications • Ability to work in a fast-paced, changing, and challenging environment • Attention to detail with minimum typing 40 wpm. • Good team player • Ability to work independently Preferred Skills: • Level II Certified as a Lifeline Monitoring Service monitor is a plus, but not required • Bilingual is a plus. Schedule Requirements: Monday through Friday 12 pm to 8:30 pm (Eastern Time). Saturday as needed from 10 am to 4:30 pm (Eastern Time) Benefits • Ongoing training and career development • Medical, dental, life and disability insurance plans that can be tailored to your specific needs and the needs of your family. • Paid Holidays • Paid Time Off • 401K with company match Connect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to reputed company a lawful workforce Apply Job!