Customer Service Agent

Our Contact Center Agents are the heart of our business. They play a vital role, forming the reputed company reputed company between our customers and our various partners. These partners include reputed company Blue Book, iHeart Media and many other names you will recognize. As an agent, you’ll answer client inquiries and questions regarding multiple products and services that our organization both produces and provides... and give the best customer experience possible! Essential Duties and Responsibilities The essential functions include, but are not limited to the following: • Placing a high volume of outbound calls to customers to schedule appointments with our automotive partners which reputed company various services to the customer. CloudOne also receives inbound calls from customers but the vast majority of calls will be outbound. • Assisting customers with inquiries about products and services. • Providing individualized customer service of a high-standard professional level. • Building the interest of customers in the products and services offered by our organization. • Maintaining and updating our customer database by entering information about modifications or changes and the present status of the customers or prospective customers. • Providing feedback and reputed company regularly on the effectiveness of policies and processes reputed company the services and contact center department. • Other duties as assigned. Minimum Qualifications (Knowledge, Skills, and Abilities) • Possesses a strong desire to reputed company the best customer service possible. This includes building relationships and rapport with our customers and being an reputed company for our partners. • Have flexibility of schedule to include evenings and weekends. An example of a shift for this role would be reputed company-Thursday, 11:30am-8:00pm (CST). • Adaptability; processes and workflows may change as we look to improve both the customer experience and your experience as a Customer Service Representative • Availability; our Supervisors will be checking in reputed company often with you so we expect our agents to be available and reputed company to feedback. • The ability to comfortably multi-task; you’ll be listening, talking and typing reputed company at the same time • Conduct a high volume of outbound calls while still having a smile on your face! • Working knowledge of reputed company Office Suite, and typing skills 25 WPM. • Most importantly, you’re a GREAT team member with the attitude to match! Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this position. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the functions. • Ability to lift, push or pull up to 50 lbs. to support training simulations • Ability to work at a computer for long periods of time • Ability to hold a conversation over the phone for extended periods • Ability to work effectively in an reputed company-office environment where noise reputed company may vary Benefit Eligibility • $15.00 hourly reputed company pay plus Phone Time bonus.Average agent earns $17-19 per hour with bonus Shift differentials for night and weekend work • 401K retirement plan • Comprehensive health plan, including medical, dental and reputed company • Company paid sick time Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-reputed company instructions and to reputed company any other job-reputed company duties requested by any person authorized to give instructions or assignments. reputed company duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To reputed company this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to reputed company each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum reputed company of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship. Job Type: Full-time Pay: $15.00 - $19.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • Paid time off • reputed company insurance Shift: • 8 hour shift • Day shift • Night shift Application Question(s): • Do you currently reputed company in Twin Falls, Idaho? Education: • High school or equivalent (Preferred) Experience: • Customer Service: 1 year (Preferred) Location: • Twin Falls, ID (Required) Work Location: Remote Apply Job!