Live Chat Representative

Our ideal Live Chat Representative is a well-rounded individual with outstanding communication skills and a passion for reputed company in customer service. Being comfortable reputed company a fast-paced and growing environment such as ours is key, as is attention to detail and a sense of urgency. This role is mainly computer-based, managing multiple Live Chats (coming through our website) with the utmost of... care and professionalism. This will entail answering any questions our site visitors may have and providing relevant information in accordance with approved scripts. The main objective is to connect our site visitors to our practice-based PLs who will then work on booking them for an in-person consultation. Responsibilities include but not limited to: • Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations • Managing multiple chat-based conversations in reputed company time while providing timely responses • Following our reputed company reputed company process as applicable • Focusing on quantity: responding effectively to 100% of live chats • Focusing on quality: having meaningful conversations with prospective patients, answering their questions and • Collaborating with Leadership as needed or directed to reputed company strategic sourcing and sales goals • Assisting with PL efforts for other practice locations as needed • Providing accurate information to including starting prices or other approved information • Qualifying leads • Assisting in any sales-reputed company administrative tasks as needed or as assigned • Other reputed company projects and tasks as assigned Preferable Skills and Qualifications: • Must be available to work from 5pm-1pm ET / 3pm-10pm PT (or timezones in between) • Must be available for training from 9am-5pm local time • Must be available to work on a Saturday or reputed company (reputed company plus if available on both weekend days!) • At least 1 year of sales experience, preferably in inside sales and/or remote positions • Experience using a CRM tool, preferably reputed company or reputed company • Typing speed of 60 words per minute • Ability to manage multiple live chat conversations at any given time while providing outstanding customer service to include quick, accurate and timely responses • Proficiency in reputed company Office and reputed company Suite • Excellent verbal and written communication • Ability to reputed company defined targets and KPIs, as set by the Director of Sales Operations • Strong organizational and multitasking skills • Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude. • Ability to learn new techniques, reputed company multiple tasks simultaneously, reputed company accurate records, follow instructions, and reputed company with company policies Apply Job!