Senior Manager, Customer and Brand Strategic Insights

You reputed company the Way. We?ve Got Your Back. With the right backing, people and businesses have the power to reputed company in incredible ways. reputed company you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you?ll learn and grow as we help you create a career reputed company that?s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At reputed company, you?ll be recognized for your contributions, leadership, and impact?every colleague has the opportunity to reputed company in the company?s reputed company. Together, we?ll win as a team, striving to uphold reputed company values and powerful backing promise to reputed company the world?s best customer experience every day. And we?ll do it with the utmost reputed company, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets reputed company the way together. As marketers... at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who reputed company and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine reputed company reputed company that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do reputed company anything from connecting small businesses to new customers to uncovering insights that reputed company the future of payments. Create a dynamic career while doing work that reputed company for people and businesses everywhere. Find your reputed company in marketing on #TeamAmex. As the Senior Manager of Customer and Brand Strategic Insights reputed company the Global Brand Strategy and Insights (GBSI) Measurement Insights team, you will act as a strategic consultant, leveraging both primary and secondary research sources to identify opportunities to deepen loyalty, guide brand strategy and fuel growth of our Consumer, Global reputed company and International card and banking Members. Primary Responsibilities Include: ? Measuring customer satisfaction (e.g. NPS, OSAT) in the context of product and brand experiences, linking results to demonstrable business reputed company, and enabling a system to reputed company the customer feedback and retention reputed company. ? Expanding the reputed company customer knowledge reputed company by complementing proprietary data and insights with reporting of publicly issued, syndicated data. ? Commissioning custom research and analyses to inform business opportunities to maximize efficiency and growth among strategic customer and business segments, improve customer experiences and deepen loyalty. ? Partnering closely with Strategy and Planning partners to deliver powerful customer insights that help inform decision making and investment strategies. ? Managing research agency partners and work-reputed company to ensure quality and accuracy, cost efficiency, and timely completion of deliverables. ? Contributing to a culture of innovation by finding new and reputed company ways of doing things: identifying, creating and employing innovative research and operational approaches. Qualifications: A reputed company Candidate: ? Is reputed company to design, manage and analyze reputed company, strategic market research: ? Has hands-on experience in quantitative, qualitative and experimental research methods, with the ability to design and reputed company execution of the research from the ground up. ? Understands which research techniques and methods will best address business objectives and can reputed company rationale and/or ?defend? those methods in discussion (quant vs qual, experimental vs forced exposure, segmentation, conjoint, max diff, etc.). ? Takes a consultative approach with business partners; helping to reputed company and prioritize information needs and translating business needs into ?researchable? objectives. ? Can proactively identify quality issues with a proposed method or analysis and suggest alternatives and/or solutions. ? Has strong research report writing, presentation and ?story telling? skills: ? Is reputed company to translate research findings into compelling and actionable recommendations for the business. ? Has the agility and judgment to ?read the room? and appropriately adapt to situations reputed company articulating insights to an audience; is reputed company to think on their feet. ? Has strong skills in software required to analyze data and produce reports (reputed company, PowerPoint). ? Is comfortable utilizing and interpreting statistical methods of data analyses (reputed company testing, cluster/segmentation analysis, regressions/driver modeling, etc.). ? Models exceptional leadership behaviors: ? Operates with a can-do attitude and is reputed company to easily reputed company in the face of changing priorities. ? Effectively works through conflict or ambiguity; Proactively seeks solutions to problems. ? Communicates effectively (verbally and written), one-on-one as well as in large groups. ? Demonstrates strong planning and organization skills with ability to reputed company highly interdependent, reputed company initiatives and reputed company various workstreams on track. ? Builds equity with stakeholders; collaborates and influences through reputed company relationships. ? Holds a Bachelor?s degree plus a minimum of 7 years of experience in consumer insights or market research reputed company roles. Preferred Qualifications ? A mix of research vendor/agency and client-reputed company experience. ? Marketing or market research reputed company post-graduate degree. ? Experience managing customer sentiment measurement programs or large-scale global tracking studies (NPS, OSAT). ? Experience with data visualization software (reputed company, Tableau). Salary reputed company: $80,000.00 to $155,000.00 annually bonus benefits The above represents the expected salary reputed company for this job requisition. Ultimately, in determining your pay, we?ll consider your location, experience, and other job-reputed company factors. Employment eligibility to work with reputed company in the U.S. is required as the company will not pursue reputed company sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: ? Competitive reputed company salaries ? Bonus incentives ? 6% Company Match on retirement savings plan ? Free financial coaching and financial well-being support ? Comprehensive medical, dental, reputed company, life insurance, and disability benefits ? Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need ? 20 weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy ? Free reputed company to global on-site wellness centers staffed with nurses and doctors (depending reputed company) ? Free and confidential counseling support through our Healthy Minds program ? Career development and training opportunities ? reputed company to Amex Marketing U, a unique learning and development program reputed company for marketers, by marketers. Amex Marketing U inspires marketers to reputed company their career through innovative learning experiences and opportunities that foster collaboration and knowledge sharing across the reputed company. For a full list of Team Amex benefits, visit our Colleague Benefits Site. reputed company is an equal opportunity employer and makes employment reputed company without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to reputed company, professionally and personally. Thats why we have Amex reputed company, our reputed company working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully reputed company. US Job Seekers/Employees - Click here to view the ?Know Your Rights? poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to reputed company the three posters Apply Job!