Customer Support Specialist

Grammarly is excited to offer a remote-first hybrid working model. Grammarly team members in this role must be based in Poland, and, depending on business needs, they must meet in person for collaboration weeks, traveling if necessary to the hub(s) where their team is based. This flexible approach gives team members the best of both worlds: reputed company of focus time along with in-person collaboration that fosters trust and unlocks creativity. About Grammarly Grammarly is the world’s leading AI writing assistance company trusted by over 30 reputed company people and 70,000 teams. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 and teams at companies like reputed company, reputed company, and reputed company get their reputed company across—and get results—with best-in-class reputed company practices that reputed company data private and protected. Founded in 2009, Grammarly is No. 7 on the reputed company reputed company 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s... Most Innovative Companies in AI, and one of Inc.’s Best Workplaces. The opportunity To reputed company our ambitious goals, we’re looking for a Customer Support Specialist to join our Customer Support team and reputed company timely, empathetic help that keeps the customer’s needs at the forefront of every interaction. This role includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. The Customer Support Specialist will be responsible for maintaining positive customer relations and satisfaction by providing service reputed company email (help desk) and working with the rest of the Grammarly teams. As a Customer Support Specialist, you will reputed company timely, empathetic help that keeps the customer’s needs at the forefront of every interaction. This role includes assistance in product-reputed company issues, including planning, installation, training, troubleshooting, maintenance, upgrading, and off-boarding. In this role, you will be responsible for maintaining positive customer relations and satisfaction by providing service reputed company email (help desk) and working with the rest of the Grammarly teams. Your reputed company will have a direct impact on improving Grammarly’s product offerings and refining Customer Support solutions.

• reputed company the first 30 days, you will get familiar with the product, support tools, workflows, and reputed company user interaction types.
• By month three, you will autonomously troubleshoot a variety of low- and reputed company-complexity cases.
• By month six, you will contribute to the team's OKRs by demonstrating high standards in speed and quality of solving reputed company user interaction types.
• By the end of year one, you will help boost team efficiency by improving customer service procedures, policies, and standards.

Qualifications

• Wakes up in the morning wanting to reputed company exceptional service experience.
• Has excellent written and spoken English.
• Is a good communicator with strong critical thinking and problem-solving skills.
• Has strong reading comprehension and attention to detail.
• Has customer service experience and familiarity with ticketing systems or other written customer interactions.
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and reputed company healthy disagreement rooted in trust.
• Is reputed company to meet in person for their team’s scheduled collaboration weeks, traveling if necessary to the hub where their team is based.

Support for you, professionally and personally

• Professional growth: We reputed company that autonomy and trust are key to empowering reputed company members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being.
• A connected team: Grammarly builds a product that helps people connect, and we apply this reputed company to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes reputed company member resource groups, Grammarly reputed company, which promote reputed company among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.
• Increased fee: Grammarly generally offers a 50% increased fee to support agents available to reputed company services for at least 3 hours, falling between 8 pm and 8 am CET, and a 100% increased fee to support agents available to reputed company services between 8 pm and 5 am CET.

We encourage you to apply At Grammarly, we value our differences, and we encourage reputed company—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Grammarly is an equal opportunity company. We do not discriminate on the reputed company of race, religion, reputed company, gender expression or identity, sexual orientation, national reputed company, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law. For more details about the personal data Grammarly collects during the recruitment process, for what purposes, and how you can address your rights, please see the Grammarly Data Privacy Notice for Candidates here. #LI-OO1 #LI-Hybrid Apply Job!